GPS Product Support Technician

Rocky Mountain Tracking, Inc.
Alexandria, VA
Oct 12, 2019
Oct 15, 2019
Full Time
GPS Product Support Technician The GPS Product Support Technician position is responsible for troubleshooting technical issues, assessing hardware damage and potentially repairing hardware whenever possible. Responsibilities include working with hardware suppliers and carriers to identify issues with hardware, firmware and network issues. The GPS Product Support Technician will assist engineering in evaluating new hardware and GPS technology and coordinate with manufacturing on the introduction of new GPS products into production. Responsibilities: Managing GPS and SIM inventory QC parts inspection Flashing firmware and firmware checks Configuring GPS hardware and running performance tests R&D testing of new GPS equipment and SIMs Running GPS performance reports Processing RMA's for inspection, testing and repair SIM management at carriers, provisioning, suspending, deactivating Troubleshooting firmware, provisioning or performance issues with carriers and GPS hardware suppliers Processing RMA's for inspection, testing and repair Assisting in researching/vetting/sourcing GPS vendors and product Strong Pluses Experience with Debugging Techniques Experience with Programming Language such as C, C++, Java, Python, etc SQL experience, basic to somewhat complex query construction, execution, analysis of resulting data Experience with GPS technology, particularly related to location-based reporting of assets / vehicles / equipment Experience with vehicle-based equipment and the associated electrical systems / wiring Knowledge of various cellular data products and associated infrastructure Experience utilizing cellular carrier support portals

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