Human Resources Support Specialist II

Location
Alexandria, Virginia
Posted
Oct 11, 2019
Closes
Nov 14, 2019
Ref
1562
Hours
Full Time
Job Description:

The Human Resources Support Specialist II provides HR clerical services and supports the initial reception of new staff to the HR Department. The HR support services include: initial records processing, document filing, computer data entry and internet research tasks. The reception tasks include: sign-in registration for appointments and events, answering phone call requests for assistance, and directing visitors to offices. Highly professional, courteous, customer service performance is required. This position reports to a Director of Human Resources.

Qualifications:
  • Education: High school diploma or equivalent. A four-year college degree is preferred.
  • Experience: At least three-years of job-related experience with customer service responsibilities is required. Bi-Lingual ability to speak, translate, and read Spanish is preferred.

Essential Functions:

  • Controls front office lobby for the purpose of dealing with diverse group of customers. Must be able to manage a diverse group of staff and visitors and demonstrate culturally competent relationship skills.
  • Responds to a variety of inquiries from internal and external parties (e.g. staff, parents, students, public agencies, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction.
  • Assists other HR staff (e.g. compiles and distributes information, prepares correspondence, reports, and form letters, maintains and updates files, records, and logs) for the purpose of accomplishing tasks or projects.
  • Maintains professional appearance of reception desk and lobby area. Follows security procedures.
  • Maintains a wide variety of procedures, logbooks, files and records (e.g. manual/computer, confidential/non-confidential) for the purpose of providing documentation in accordance with administrative and legal requirements.
  • Performs a variety of assigned general office duties (e.g. mail distribution, receives telephone calls and visitors to the department) for the purpose of responding to questions and basic requests for information and/or routes calls and visitors for appropriate responses.
  • Performs record keeping and clerical functions (e.g. scheduling, copying, etc.) for the purpose of supporting the department in providing necessary records/materials.
  • Prepares a variety of documents (e.g. reports, charts, graphs, etc.) for the purpose of documenting activities, providing briefing materials and/or conveying HR office status.
  • Supports HR department office functions for the purpose of delivering services in accordance with established guidelines.
  • May attend meetings and workshops for the purpose of recording events, conveying and/or receiving information.
  • Visits school sites occasionally for the purpose of assessing and resolving customer service issues.
  • Performs other duties as assigned to support the HR Department and school division.


Clearances:

This position requires a successful completion of school security and health safety requirements. Must be ablet to work in a confidential-information office environment and maintain a positive security background check to include:

  • Criminal Justice Fingerprint/Background Clearance.
  • Tuberculosis Skin Test.

WP

Primary Location:
Central Office
Salary Range:
$17.95 - $22.08 / Support SUP-15
Shift Type:
Full-Time

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