Director, Refund Crimes

Washington, D.C
Oct 11, 2019
Oct 19, 2019
Executive, Director
Full Time


WHAT DOES THE DIRECTOR, REFUND CRIMES DO? The Director, Refund Crimes provides executive leadership and direction in all matters relating to national Criminal Investigation (CI) activities and programs which are under Refund Crimes. Refund Crimes supports the CI mission by identifying and developing schemes for the purpose of referring and supporting high impact criminal tax and related financial investigations.

Learn more about this agency


The Director, Refund Crimes plans, develops, implements, evaluates, manages and directs enforcement, investigative and other activities relating to IRS tax and money laundering investigations and ensures the highest quality compliance program and equity in enforcement.
  • Plans, develops, implements, monitors and evaluates all criminal investigation programs under Refund Crimes.
  • Manages all human, physical, information technology and financial resources assigned to his/her respective office.
  • As a member of CI Leadership Team, assists with strategic planning and implementation with other CI Directors. Serves as the CI representative on Joint Operations Council and as key liaison with SB/SE and W&I and Campus leadership.
  • Serves as Servicewide expert on fraudulent refund detection and investigation. Provides policy and procedure for consistent national scheme fraud detection, which ensures CI compliance with IRS compliance strategy and national goals.
  • Coordinates Criminal Investigation activities with other top level IRS and law enforcement executives (foreign and domestic) to address crosscutting issues and ensure consistency of approach.
  • Coordinates the exchange of information nationwide on matters of national interest.
  • As required, protects Service employees and property during civil and other disturbances, and performs other protective assignments as requested.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Travel Required

Occasional travel - Periodic travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Please click "Print Preview" to review the announcement before applying.




As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Competencies listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent level leadership within state or local government, private sector or non-government organization. As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
  • Directing the work of an organizational unit
  • Ensuring the success of one or more specific major programs or projects;
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
  • Supervising the work of other managers and exercising important policy-making, policy determining, or other executive functions.


Applicants for all Criminal Investigation 1811 positions must meet all GS-1811 Criminal Investigation Qualification Standards, including Medical Requirements, please see . Applicants failing to meet the medical requirements at the time of their initial medical examination and drug test will be considered ineligible for the position.

In addition to the above, to be qualified for this specific position, your experience must be sufficient to demonstrate: Knowledge of pertinent statutes, regulations, policies, and guidelines related to criminal tax investigations, including the Code of Federal Regulations, Federal Rules of Criminal Procedures, Federal Sentencing Guidelines, and case law relative to income taxation, money laundering, other currency crimes, and limitations of the Service's investigative authority. Knowledge of criminal investigative techniques, such as protective surveys and assignments, surveillance and undercover work.

Failure to meet the basic qualification requirement and address all Mandatory Technical Competency and Executive Core Qualification factors will result in your application being disqualified.

EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must submit a written narrative to address the ECQs. Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results. The narrative should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy Initiatives undertaken and the results of your actions. Applicants should not enter "Refer to Resume" to explain your answer.

The narrative must not exceed 10 pages.

NOTE: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs:
  • Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)
  • Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)
  • Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)
  • Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)
  • Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating)

  • Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narratives.

    Applicants should follow the Challenge, Context, Action and Result (CCAR) model outlined in the guide.
    • Challenge - Describe a specific problem or goal.
    • Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
    • Action - Discuss the specific actions you took to address a challenge.
    • Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

    Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website. You are strongly encouraged to review OPMs Guide to SES Qualifications for specific examples and guidance on writing effective ECQ narrative statements.

    MANDATORY TECHNICAL COMPETENCY QUALIFICATIONS (TQs): All applicants must submit a written narrative response to the following TQs. You must address each TQ separately. Limit your written statements to one and half (1½) page per technical competency. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled.

    1) Knowledge of pertinent statutes, regulations, policies, and guidelines related to criminal tax investigations, including the Code of Federal Regulations and case law relative to income taxation, money laundering, other currency crimes, and limitations of the Service's investigative authority.

    2) Knowledge of Federal Rules of Criminal Procedures, Federal Sentencing Guidelines, and Federal guidelines on the conduct of criminal tax investigations.

    3) Knowledge of criminal investigative techniques, such as protective surveys and assignments, surveillance and undercover work.

    To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


    Additional information

  • Veterans preference is not applicable to the Senior Executive Service.
  • Applications MUST be submitted through USAJobs.
  • Submit resume and all other required documents online by 11:59 PM Eastern Standard Time of the closing date.


    If selected for this position, you will be required to:
    • Complete a one-year probationary period (unless already completed).
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
    • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (; one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
    • Undergo a pre-employment federal income tax verification. Federal law requires verification of identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
    • Salary for Senior Executive Service jobs will vary depending on qualifications.
    • File a Confidential Financial Disclosure Report within 30 days of appointment and with an annual review.
    • Provisions of Public Law 93-950 and Public Law 100-238 allow the imposition of a maximum age for original appointments to a law enforcement officer position within the Federal government. The date immediately preceding your 37th birthday is the final date of entry. This age restriction does not apply to those who have previously served in a Federal civilian (not military) law enforcement position covered by Title 5 U.S.C. Section 8336 (c) provisions.
    • The applicant must be able to possess firearms under the terms of the Gun Control Act of 1968, as amended (18 U.S.C. 922 (G)(9).
    • In accordance with Executive Order 12564, applicants selected for this position are required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is drug-testing designated position subject to random testing for illegal drug use.
    • Applicants for this position must pass a pre-employment medical examination.
    • Existing IRS Special Agents will undergo a periodic medical examination to determine continued fitness for duty.
    • A mobility agreement is required for this position.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants will be evaluated on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their Executive Core Qualifications (ECQ) and Technical Competency (TC) narratives.

    Applicants will be rated and ranked by a Senior Executive Panel and those determined best qualified may be referred to participate in a selection interview. Highly qualified candidates may undergo an interview and a reference check. The Internal Revenue Service, Executive Resources Board will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by the Office of Personnel Management (OPM) Qualifications Review Board (QRB), your ECQs must be certified by the OPM QRB before your appointment can occur.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required

    Required Documents

    You must submit:
  • Resume to describe qualifications
  • Separate narratives addressing the Executive Core Qualifications (ECQs)
    • Narratives addressing the ECQs are limited to a total of ten (10) pages. Pages beyond the first ten (10) will not be considered in the process.
  • Separate narratives addressing the Technical Competencies (TCs)
    • Narratives addressing the Technical Competencies are limited to one and a half (1 1/2) pages per competency.
  • SF-50 for current and former career SES members must provided to verify their status or reinstatement eligibility
    • Current Federal employees/SES Candidate Development Program (SESCDP) applicants must submit your most recent SF-50 (Notification of Personnel Action) that documents your current tenure, position title, series and grade level.
    • Current or former Senior Executive employees must submit an SF-50 that documents your career appointment status in the SES.
    • SES Candidate Development Program (SESCDP) applicants must submit a copy of your SESCDP OPM-QRB certification.
  • DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as award certificates will not be considered

  • Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete" rating.

    Non-competitive consideration (current or former Senior Executives and SES Candidate Development Program applicants with OPM-QRB certification) are not required to address the ECQs but it is MANDATORY to address the TCs.


    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) .

    We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.

    Please view resume tips

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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