Loan Servicing Assistant

2 days left

Herndon, Virginia
Oct 11, 2019
Oct 19, 2019
Full Time


This is a bargaining unit position.
This is not a (drug) testing designated position (TDP).

This position is located at the Small Business Administration, Herndon National Guaranty Purchase Center in Herndon, Virginia.

In the GS-06 position, you assist loan specialists by carrying out routine and recurring actions involved in servicing, liquidating and purchasing direct, 504 program and guaranty loans. As a GS-07 assistant, you complete more complicated actions as directed.
Learn more about this agency


At the GS-06 level, your duties include but are not limited to:

1. Comparing present financial statements of the SBA and bank-serviced loans which are, or are considered, potential problems with previous statements to identify discrepancies and trends in financial data and compliance with loan terms and conditions;
2. Bringing to the attention of the supervisor and/or loan specialist any adverse change in financial condition or any serious violation of loan agreement and sending standard notification to borrower or bank on any serious violations noted as directed;
3. Contacting banks/borrowers on delinquent loans to ascertain factual sources of problems, making recommendations to approving staff on straightforward and commonly occurring circumstances and initiating remedial action as directed;
4. Responding to oral and written requests from banks, borrowers and other financial institutions;
5. Calling lenders who have reporting discrepancies concerning the delinquency of their SBA loan portfolio showing in liquidation;
6. Making inquiries through commonly used information sources (post office, public utilities companies, other governmental agencies, etc.) and search locator references such as the internet and cross-indexes to locate borrowers who may be evasive or cannot be found at the address of record;
7. Contacting borrowers by telephone to arrange appointments or reminding them of payment requirements in lieu of visits, if feasible;
8. Writing reports for each contact, describing results, listing amounts collected and furnishing information obtained about borrower's financial status for use by a loan;
9. Recommending on transferring case files into liquidation and, as necessary, initiating correspondence to Certified Development Companies and/or other SBA offices to transfer case files as necessary.

In addition to performing the above duties, the GS-07 loan servicing assistant completes more complicated actions as directed and also trains and assists less experienced personnel.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a US Citizen.
  • You must successfully complete a background investigation.
  • You may be required to serve on a one-year probationary period.


GS-06: One year of specialized experience, equivalent to the GS-05 grade level in the federal service (obtained in either the private or public sector), receiving and distributing loan documentation and packages; AND evaluating completeness of submitted packages by referring to established guidelines; AND corresponding with lenders on the phone or by email to answer questions and provide status updates.

GS-07: One year of specialized experience, equivalent to the GS-06 level in the federal service (obtained in either the private or public sector), performing a variety of servicing, collection and liquidation administrative duties applicable to loans such as preparing correspondence, data entry, filing and researching and retrieving loan information to include initiating and recommending liquidation actions and providing technical guidance to new/lower-graded employees.


Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

GS-1101 General Business and Industry Series

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by 11:59 pm (Eastern Time) on the closing date of this vacancy announcement.


Education may not be substituted for experience for this position.

Additional information

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

Career and InterAgency Career Transition Assistance Programs: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must:
  • meet CTAP eligibility criteria;
  • be rated well-qualified for the position with a rating of 85 or above based on the competencies listed above; and
  • submit the appropriate documentation to support your CTAP eligibility. For more information:
  • Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit .

    Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

    Telework may be available. For information on Telework visit:

    Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire. To preview this questionnaire, click on the following link: . You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position:

    • Federal Funds Processing
    • Oral Communication
    • Organizational Awareness
    • Writing

    Your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will receive a score based on the responses to the assessment questions. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

    1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume.
    2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume.
    3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume.

    Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    Non-sensitive (NS)/Low Risk

    Trust determination process

    Required Documents

    1. Your Resume - must contain the following information:
    • Name, address, telephone number, email address;
    • Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
    • Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
    • If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy);
    • If other than full time you must provide hours worked per week.
    • An integral part of our selection process includes the completion of reference checks. Please provide the names and telephone numbers of three professional references (e.g., current and/or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.) who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.
    • PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm/dd/yyyy - mm/dd/yyyy) of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
    • Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
    2. A complete Occupational Questionnaire
    3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible.
    • If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
    • If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (showing character of service)--see VetGuide ;
    • Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit .

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