IT Project Manager

Washington, D.C
Oct 11, 2019
Oct 16, 2019
Full Time


As an IT Project Manager (Site Reliability Engineer) responsible for working closely with software developers and engineering teams to deliver reliable, scalable services that help maintain system availability across cloud.

Location of position: General Services Administration, 1800 M Street, NW, Washington, DC 20036

The GSA-IT, Office of Acquisition IT Services, develops and maintains business systems, and information processes to support enterprise mission needs.

Learn more about this agency


At the full performance level GS-14 the major duties of this position include, but are not limited to the following:

As the Site Reliability Engineer (SRE) Lead, responsible for working closely with our software developers and engineering teams to deliver reliable, scalable services that help maintain system availability in a cloud-based infrastructure. Incumbent will be involved in all levels of design, development and delivery of these applications and infrastructure in addition to helping define the ever evolving standards and software solutions in a rapidly developing space; Identifies, investigates and fixes application performance, systemic inadequacies and latent reliability issues; Works with Security/Compliance teams and other Engineering leads to tackle application vulnerabilities and improve risk posture; Identifies failure risk in systems, technology and processes that could compromise the reliability, performance and scalability; Identifies and solves critical problems and prevents them from reoccurring via root cause analysis and automation; improves the development platform, infrastructure, standards, and methods to ensure the goals of scalability and high availability are met; Influences standardization and process refinement within the engineering organization; troubleshoots stack-wide engineering issues related to hardware, software, network, applications and cloud service providers; Enhances the application end to end monitoring capabilities and enables critical KPI dashboards, and; Reviews technical requirements to determine types of services required and the appropriate contract vehicle, considering impact of acquisition regulations, strategies, policies and processes pertaining to IT project management strategies, and utilize the information obtained to create optimized solutions; Mentors engineers and team members on methodology, standards, monitors and best practices.

Travel Required

Occasional travel - Occasional travel may be required for meetings/training.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility requirements within 30 days of the closing date.
  • Register with Selective Service, if you are a male born after 12/31/1959

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • We are currently filling one vacancy, but additional vacancies may be filled as needed.


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here .

The GS-14salary range starts at $$117,191 per year.

If you are a new federal, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below:


  • Attention to Detail - This skill is generally demonstrated by assignments where the applicant investigates and evaluates "state of the art" technology of the industry.
  • Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.
  • Oral Communication - This skill is generally demonstrated by assignments where the applicant persuades others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints.
  • Problem Solving - This skill is generally demonstrated by assignments where the applicant identifies and accommodates technology and resource constraints.

SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is defined as experience in architecting a cloud platform/environment for application modernization/migration efforts or new application development for high velocity information technology (IT) projects; directing and controlling specific IT projects within a senior level management office; defining and structuring projects; working on matrixed teams crossing organizational boundaries; leading migration from legacy software development, transformational projects and modernizing legacy IT solutions. Experience must include architecting and implementing modern cloud concepts/technologies including infrastructure as code, containerization, continuous integration and delivery (CI/CD) pipelines, and automated deployments.


Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Bargaining Unit status: not applicable

Relocation-related expenses are not approved and will be your responsibility.

Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.

On a case-by-case basis, the following incentives may be approved:

· Recruitment incentive if you are new to the federal government

· Relocation incentive if you are a current federal employee

· Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled from this announcement as needed; through other means; or not at all.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will use a method called Category Rating to assess your application. Here's how it will work:
  • You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
  • Skill with web server configuration, monitoring, trending, network design, high availability. 1a. Skill with designing, developing and delivering complex software and IT systems in virtualized cloud environments such as Amazon Web Services (AWS), Azure and GCP.
    1b. Skill with Open Source technology stack and microservices architecture.
  • Skill in Java, Javascript, Spring and Shell scripting.
    2a. Skill in systems integration experience in a diverse multi-platform environment.
    2b. Skill on a broad range of hardware and software platforms including mobile platforms and devices.
  • Ability to provide project management
    3a. Knowledge of Agile principles, practices and methodology techniques
    3b. Knowledge of current and emerging cloud and application development technologies (e.g. serverless computing, microservices, containerization, etc)
    3c. Skill with web server configuration, monitoring, trending, network design, high availability.
  • Skill in using knowledge of IT acquisitions strategies
    4a.Skill leading other IT professionals performing systems
    design/development and review work.
    4b. Ability to interpret, comprehend and follow program specifications applicable to complex problems.
    4c. Ability to provide technical leadership and act independently in coordinating the efforts of project teams.
    • Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified [If the use of 4 categories is justified, adjust verbiage].
    • We will verify your answers to the questions in your resume. If your resume doesn't support your answers, we may lower your score, which could place you in a lower category.
    • Within each category, veterans will receive selection priority over non-veterans.

    Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP) , you must receive a score of 85 or higher to receive priority.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    If you are claiming veterans' preference:
  • Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
  • If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (a) completed SF-15 form; and (b) proof of your entitlement (refer to SF-15 for complete list).

  • If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

    If you are ICTAP / CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

    Current or Former Political Appointees: Submit SF-50.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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