Client Communications Specialist

Washington, D.C
Oct 10, 2019
Oct 16, 2019
Full Time


The Office of Strategic Communicationis responsible for being a strategic partner to GSA's organizations and help to achieve the agency's highest priorities through effective and continuously improved communication; and uses unique and fully integrated tactics to meet specific business needs.

This position is located in the General Services Administration, Office of Strategic Communication (OSC), Washington, DC

Learn more about this agency


As a Client Communications Specialist, you will perform the following duties:

  • Identify and coordinate with the appropriate client personnel, including senior leadership, for resources to carry out projects. Ensure written products contain no conflict with policies and objectives of related programs.
  • Assist in writing, editing, and distributing written materials covering agency and/or client programs, meetings and scheduled events; drafting, preparing, editing and or consolidating written material and supporting visual presentation materials required for meetings and conferences; preparing or editing informational and educational material such as newsletters, handbooks, brochures, web content and other publications; researching background data and interviewing sources to write material for newsletters and websites.
  • Develop or recommend an overall plan for events that can include site selection, providing budgetary figures to operating officials, selection of a facility, contracting, and other coordinating instructions and requirements.
  • Responsible for planning, developing, schedule and implementing internal and external campaigns.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility requirements within 30 days of the closing date.
  • Register with the Selective Service if you are a male born after 12/31/1959
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 3 investigation level) before you start the job.
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.

This is not a full time telework position. The selectee is expected to report to work in the duty station location listed in this vacancy announcement.


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace corps, Americorps), we encourage you to include this experience on your resume.

For a brief video on How to Create a Federal Resume, click here .

For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

The GS-09 salary range starts at $57,043per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify at the GS-09 level:
  • You must demonstrate at least one year of specialized experience equivalent to the GS-07 level in the Federal service. Specialized experience is researching and writing articles for employee or community communications; developing web-based articles and website content in a corporate, government or organizational environment; working with desktop publishing and creative software to create computer-based training modules; preparing various communication materials such as: publication articles, facts, position papers, and information on websites; assisting in delivering select portions of immediate, short- and long-range communications projects.; OR
  • You must have a master's or equivalent level degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B. or JD, if related; OR
  • You must possess a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.

  • Education

    Additional information

    Bargaining Unit status: NFFE

    Relocation-related expenses are not approved and will be your responsibility.

    Additional vacancies may be filled from this announcement as needed; through other means; or not at all.

    All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.

    On a case-by-case basis, the following incentives may be approved:

    Recruitment incentive if you are new to the federal government

    Relocation incentive if you are a current federal employee

    Credit toward vacation leave if you are new to the federal government

    This vacancy is also being announced as Vacancy Announcement Number 1900628SLMP under Merit Promotion regulations . Please review that announcement to see if you are eligible for consideration under Merit Promotion Procedures. Note: You must apply separately for each announcement in order to be considered under both procedures.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will use a method called Category Rating to assess your application. Here's how it will work: You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
    • Knowledge of customer relationship management tools, initiatives and evolving software tools to aid in varied business assessments and customer needs management.
    • Ability to manage projects, priorities and requirements; with competing deadlines.
    • Knowledge of established communications concepts, methods, principles and practices.
    • Skill in written communications to develop and prepare communication documents.
    • Skill in articulating ideas, recommendations, and findings as well as explaining technical and non-technical data based on analysis and evaluation.

    Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified.
    • We will verify your answers to the questions in your resume. If your resume doesn't support your answers, we may lower your score, which could place you in a lower category.
    • Within each category, veterans will receive selection priority over non-veterans.

    Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP) , you must receive a score of 85 or higher to receive priority.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
    • If you are claiming veterans' preference:
    • Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
    • If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214:
    • completed SF-15 form; and
    • proof of your entitlement (refer to SF-15 for complete list).
    • If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
    • If you are ICTAP / CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
    • College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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