Superintendent Service Operations

Washington D.C
Oct 09, 2019
Oct 22, 2019
Full Time
Minimum Qualifications:

  • Bachelor's Degree in Transportation, Management, or a related field
    • In lieu of a Bachelor's Degree, a High School diploma or GED, vocational training and four (4) years of supervisory and/or management experience

  • A minimum of seven (7) years of experience in bus operations and administrative work, including a minimum of four (4) years of experience as a supervisor/manager over bus operations activities requiring the planning and coordination of a major bus operations function

  • Driver's License from the jurisdiction of residence

  • Bachelor's Degree in Transportation Management or a related field

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary:

The Superintendent Service Operations directs all Bus Transportation related work and activities for his or her assigned sector (Bus Division, Bus Operations Central Control (BOCC) or Street Operations) and is responsible for ensuring and maintaining optimal service performance and for identifying and resolving potential service issues. The Superintendent implements and delivers positive outcomes pertaining to the effectiveness of customer service, all bus transportation service delivery, workforce productivity, cost performance, and other service improvements and programming activities associated with his or her assigned sector, in partnership with other Bus Operations leadership.

  • Manages the daily operations of the bus operations service delivery functions to ensure that all services are being operated on schedule and customers are being provided with safe, reliable and courteous service, and all administrative business functions and processes are being performed efficiently and effectively.
  • Oversees the daily supervision of bus operators, supervisor staff and communication specialists to ensure a safe and efficient bus service operation.
  • Tracks, compiles, analyzes and reports on bus service delivery key performance indicators, including bus operator performance reports and handles interdepartmental issues.
  • Interacts with customers, communities, and businesses to identify and implement new service and improvements to existing service.
  • Supports, implements and monitors department initiatives, policies, standards, operating procedures, and short/long-range objectives aimed at improving business processes and overall service delivery.
  • Assists in accident/incident investigations, including any needed on-site assistance and support to safety and training personnel.
  • Provides tactical staff response oversight for emergency incidents and special events within the metropolitan area and coordinates both organizational and external partner participation.
  • Creates and maintains an environment focused on safety and coordinates with the safety and training departments to ensure all safety goals and directives are met and staff is properly trained.
  • Monitors and evaluates staff performance and provides feedback, coaching, positive discipline and other mechanisms to identify performance improvement requirements, and to further develop skills; provides recognition for high performance.

  • Communicates and/or manages staffing needs, assists staff assigned to recruiting cycle in identifying, interviewing hiring quality candidates.
  • Assures that employee grievances are heard and resolved with help from appropriate support employees and/or departments as required.
  • Oversees all BTRA assigned service vehicles.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report


Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.