Call Center Manager

Herndon, VA
Oct 10, 2019
Oct 17, 2019
Administrative, Other
Full Time
Job Summary/Company: Sparks Group has partnered with a leading non-profit in the Reston/Herndon area that is seeking a call center manager for a Direct Hire Opportunity. If you have 4+ years managing staff in a service environment this is the job for you. Apply now or call 703-620-6444

  • Manage, respond, and resolve complex issues through incident recognition, research and isolation, resolution, escalation, and follow up.
  • Capture information and problem- solving process such as decisions made, actions involved and final resolution.
  • Manage, train and provide reporting to executive and managers on performance of team.

Qualifications/Background Profile:
  • 4+ years experience managing a staff in a service or support environment
  • Excellent Communication Skills
  • Experience providing training and coaching to staff

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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