Enterprise Operations - Operations Change Manager

Freddie Mac
McLean, VA
Oct 09, 2019
Oct 17, 2019
Full Time
Enterprise Operations, Treasury Change Management is expanding its change management capabilities and is looking for an Operations Change Manager to help ensure that the Payment Modernization program is functioning effectively and efficiently and is well positioned to execute program milestones. This encompasses managing changes to program, working with LOBs, vendor management, program management, and business analysts.

Your Work Falls into Two Primary Categories:

Project Management

  • Manage project scope, schedule and budget for assigned projects independently and as part of a team
  • Manage and track action items, issues, and risks associated with assigned projects. Follow up on items with appropriate parties to ensure their resolution and/or escalate issues in a timely fashion
  • Lead development of required project artifacts consistent with Freddie Mac project management methodology (e.g., charters and scope, workplans, resource planning, risk and control assessments, issue logs)
  • Conduct weekly project status meetings, provide status updates to management on regular basis

Business Analysis
  • Analyze new products and enhancements, including new offerings in up and downstream systems, assess impacts on Treasury Services, and develop/implement operational changes to be made
  • Define/review business requirements to capture business area (customer) needs and guide new change initiatives. Facilitate resolution of obstacles that emerge along the way to drive projects forward
  • Work with Treasury Services business leads to develop user acceptance testing strategies, test plans, and test cases, and support execution (and documentation) of UAT testing
  • As part of the change management team, develop long-term strategy for improvements to processes and technology
  • Work, in partnership, with internal and external stakeholders, including close partnership with IT and with external vendors and partners


  • 8+ years of experience
  • Bachelor's degree and/or equivalent work experience
  • Strong understanding of technology and data
  • Strong stakeholder management skills and ability to create consensus
  • Experience managing process improvement and/or technology development projects
  • Passion for continuously improving the way we work
  • Familiarity with different development methodologies (i.e. EDM, Agile) as well as business analysis best practices
  • Must have previous large firm consulting experience
  • Proficient in Microsoft Office Suite & MS Project

Keys to Success in this Role
  • Strong quantitative, analytical, and project management skills
  • Strong attention to details with proven analytical and problem solving skills
  • Ability to solve complex problems independently when developing solutions
  • Ability to juggle multiple activities within tight timelines
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Strong facilitation skills, ability to identify and resolve conflicts, and ability to influence others
  • Excellent organizational skills

Top 3 Personal Competencies to Possess
  • Drive for Execution: Be accountable for strong individual and team performance
  • Partnership: Build trust and strong partnerships through my own and my team's actions
  • Customer Focus (Internal and External): Personally engage with customers to learn their needs

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.