Duties

Summary

This position is located in the Office of Science and Technology, Information Technology Services Management Division, Customer Support Branch in Washington, D.C.

Learn more about this agency

Responsibilities

Performing technical analyses, planning, security analyses, requirements gathering, designing, acquisition, development, testing, implementation, operation, and disposition of services, data stores and related application software and database development and mgmt tools/technologies.

Providing technical assistance to the assigned customer base and recommending solutions to technical issues/problems.

Working collectively with other Directorates' representatives in developing and implementing protocols to manage and standardize the collection of mission related data.

Analyzing, designing and implementing optimum office systems and information technology solutions, in support of the Bureau's mission and core business processes.

Responsible for providing oversight for the development and provisioning of enterprise application software products and services that permit the deployment, storage and transmission of information supporting the agency's mission to internal and external audiences.

Coordinating and providing guidance to OST, the customer, and contractor support staff to ensure that proposed system enhancements and consolidation efforts are compliant with established protocols, procedures and objectives.

Coordinating and managing assigned projects to improve the efficiency or reduce costs of current office information resources, identifying and analyzing problems and subsequent proposals of automated solutions.

Studying and analyzing workflow and information requirements, developing cost-benefit analysis and developing independent government cost estimates (IGCE's).

Ensuring the application of information security information assurance policies, principles and practices in the delivery of all IT services.

Responsibilities will increase and assignments will become more complex as your training and experience progresses.

Additional selections may be made, if needed.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National.
• Suitable for Federal employment determined by background investigation.
• Must be registered or exempt from the Selective Service. See www.sss.gov
• May be requested to serve a one year probationary period.

The time-in-grade requirement must be met by the closing date of this announcement. The qualification requirements listed below must be met by the closing date of the announcement.

MOBILITY PLAN : New employees hired pursuant to this vacancy announcement must sign a mobility agreement. The purpose of ATF's mobility policy is to enhance career development and progression, and achieve mission and business effectiveness. To accomplish these objectives, the mobility plan will facilitate the movement of employees through special short-term assignments or permanent reassignments throughout the Bureau. Applicants who decline to sign a mobility agreement, as required, will be removed from the hiring process.

Qualifications

Must have at least one year of specialized experience at, or equivalent to, the GS-12 Federal grade level:

Specialized experience is defined as providing technical assistance and recommendations to customers, developing and maintaining project schedules, and identifying and analyzing problems and proposals of automated solutions. It also includes coordination and management of assigned projects to improve efficiency or reduce costs of IT resources, analyzing workflow requirements, and developing cost benefits analyses and government cost estimates for IT projects.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/ctap/index.asp .

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/ctap/index.asp .

Veterans Employment Opportunity Act (VEOA): (for Merit Promotion announcements) VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a Veteran Employment Opportunities Act (VEOA) appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under the VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement.

Education

Additional information

Notice to Prospective Employees of Ethical Obligations from ATF's Human Resources Operations Division. Please click on the following link to read important information. DOJ Notice to Prospective Employees of Ethical Obligations

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov .

EEO Statement: The United States Government does not discriminate in employment on the basis of race, religion, color , sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability (physical and mental), family medical history or genetic information, political affiliation, military service, retaliation, or other non-merit based factors.

Reasonable Accommodation Statement: ATF provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the job application and hiring process, and you meet the eligibility requirements listed above, please notify the human resources specialist listed on the vacancy announcement, or contact the ATF's Office of Equal Employment Opportunity at (202) 648-8760. The decision on granting a reasonable accommodation is handled on a case-by-case basis.

"Federal Regulations state no ATF employee, his/her spouse, or his/her minor child shall have, directly or indirectly, any financial interest, including compensated employment, stock, or proprietary interest in the alcohol, tobacco, firearms or explosives industries. You should be aware that you may be asked to relinquish any ownership of or interests in the alcohol, tobacco, firearms or explosives industries before a determination can be made whether access to ATF information, information technology systems, and/or facilities can be authorized."

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

The assessment questionnaire is designed to measure your ability in the following competencies:

Enterprise Architecture

Accessibility

Communication and Media

Change Management

Flexibility

Continuing Learning

Computer Skills

Applies Technology to Tasks

To preview questions please click here .

Background checks and security clearance

Security clearance
Top Secret

Drug test required
No

Required Documents

• Resume showing relevant experience (cover letter optional).
• Most recent SF-50, Notification of Personnel Action, which shows your grade, step, career or career-conditional tenure dated within the last 3 years, if applicable.
• Veterans' preference documentation (Member Copy 4 of DD-214, Revised October 2013 SF-15 https://www.opm.gov/forms/pdf_fill/sf15.pdf and VA letter, if applicable. NOTE: The revised October 2013 SF-15 is the latest copy and all others are not usable.
• CTAP/ICTAP documentation, if applicable.
• An official college transcript (Note: If you're selected for this position, official transcript(s) will be required prior to your first day.) (Use if education is being credited for the purpose of meeting minimum qualification requirements or if grade point average is being used to determine superior academic achievement.)
• Schedule A documentation, if applicable. Note: DOJ welcomes and encourages applications from persons with disabilities. Qualified applicants with disabilities may be eligible for special hire, non-competitive appointment under Schedule A eligibility. Please visit http://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities or contact the Selective Placement Program Coordinator at 202-648-9356.

It is your responsibility to ensure all documents are received on time and the materials are legible. If applying on-line poses a hardship to any applicant, please contact us at the telephone number listed on this announcement. Applicants MUST CONTACT US PRIOR TO THE CLOSING DATE to speak to someone who can provide assistance for on-line submission. Requests for extensions will not be granted. Paper applications submitted without prior approval from the agency point of contact may be handled as incomplete. IMPORTANT INFORMATION: If your contact information changes after the closing date of this vacancy announcement, update your profile information in MYUSAJOBS as well as contact the Human Resources Specialist listed on this vacancy announcement to ensure you can be contacted throughout the selection process.

Prior to selection, the candidate may be required to provide an original copy of any supporting/ validating documentation as well as other documentation to verify eligibility. All required materials must be uploaded using the supporting documentation instructions described in the announcement.

Failure to provide the required documentation by the closing date of this announcement will result in elimination of further consideration for this position.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.