Program Specialist - Stakeholder Liaison

Washington, D.C
Oct 09, 2019
Oct 16, 2019
Program Manager
Full Time


The position is responsible for planning and ensuring that Veteran Service Organizations (VSOs) and other stakeholders are notified and have appropriate input into the Board's programs. As the Chairman's representative you will establish and maintain effective working relations with VSOs and other stakeholders to better the Veteran experience.
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Duties assigned to this position include but are not limited to,

Communication/Information Dissemination Activities

The person selected for this position will establish and maintain relationships with VSOs, Veteran advocates, the public, key officials, VA stakeholders, and/or community groups to communicate and disseminate program information to increase understanding of VA's mission and activities.

You will partner with Board personnel and the Secretary's VSO liaison to develop written materials that transmit information concerning the nature and purpose of the Board's programs, projects, and/or areas of concern. You will present on specific issues and workshop in small group settings and hold regular meetings with VSOs and other stakeholders to identify and resolve issues on an ongoing basis. In these settings you will help to identify areas that could be improved, and identify opportunities for increased cooperation to enhance the Veteran experience.

Additionally, you will facilitate responses to specific information requests from the VSOs and advocates in written and verbal form, to include responding to inquiries about individual claimants. You will work with internal, co-located VSO staff on large-scale issues such as database and software access, case movement, and training. You will be responsible for tracking case movement with the co-located VSO staff. Identify issues, help derive solutions, and monitor progress to ensure that individual and systemic solutions are implemented efficiently and prove effective.

You will be responsible to develop and implement plans designed to enhance VA's relationships with community groups and stakeholders and address areas of shared concern. You will partner with VSOs and advocates to anticipate issues and implement best practices to avoid potential problems and be responsible for writing, creating, tracking and enforcing compliance and working with VSOs and other stakeholder to establish agreements that improve the Veteran experience.

The selected applicant will establish and maintain the analytical and evaluative framework, to include data tracking and storage, necessary to monitor and evaluate program effectiveness. The incumbent determines the nature of requests, the data and analysis required to respond, and independently prepares material based on the nature of the request and Board practices. To this end, the incumbent will analyze data to identify inefficiencies other problems and partner with VSOs and other stakeholders to address these problems.

Productivity Programs
If selected you will oversee suggestion, quality, and/or productivity programs. Develop VA-wide productivity programs, plans, procedures, and methods, as they relate to the co-located VSO programs and other stakeholder programs. Perform professional administrative work in one or more of the following areas: personnel management/administration, budgeting and financial management, procurement and contracting, property management, and/or supply. You will perform management and/or program support work, such as program or office planning, evaluation of administrative programs or issues, training program administration, correspondence control, liaison, and special projects. Manage and/or prepares responses to correspondence in an organization and/or acts as a liaison or handles the communication with persons and/or groups within and outside of the organization.

Performs Liaison Communication
If selected you will act as primary liaison for the Board in close collaboration with the Secretary's VSO liaison office, with critical persons and groups both inside and outside of the organization, independently handling major office issues as directed by the Chairman on issues related to VSOs, other stakeholders, and the Board. Conducts special projects or studies to analyze, evaluate, and provide recommendations on VA administrative programs and/or issues.

Special Projects
You will become and act as an expert on special projects, planning, completing and advising the Chairman on major issues. You will also lead, conduct, and participates in complex management studies and reviews, particularly those with wide or significant effect on VA's organizational structure, policy, processes, operations, fiscal control and economy and those where the boundaries of the studies may be broad, plans, organizes and directs projects and team study work.

Work Schedule: Monday through Friday 8:00 am to 4:30 pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist - Stakeholder Liaison/PD30050-O
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2019.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Developing and maintaining relationships with Veteran Stakeholder organizations in order to respond to information requests;
  • Develops short and long range qualitative and quantitative plans, programs and informational material to benefit veteran stakeholders and advocates;
  • Tracks veteran cases to identify issues, develop recommendations and implement solutions that directly impact Veteran stakeholders and their advocates.
You will be rated on the following Competencies for this position:
  • Administrative Law
  • Planning and Evaluating
  • Process Control
  • Project Management
  • Quality Assurance

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical may be required.

Work Environment: Work is typically performed in an adequately lighted and climate-controlled office. The position requires occasional travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
  • Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • PCS Orders
  • Performance Appraisal
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
  • Most recent SF-50 if you are a current or former Federal employee
  • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
  • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
  • Examples of appropriate SF-50's include:
    • Within grade increases at the highest grade held; or
    • Promotions with an effective date more than one year old; or
    • SF-50's at the highest grade held with an effective date more than one year old.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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