Business Resiliency Manager - Single Family

Freddie Mac
McLean, VA
Oct 08, 2019
Oct 16, 2019
Full Time
The Single-Family Business Resiliency Team (SFBRT) at Freddie Mac has an exciting opportunity for a Business Resiliency Manager to join our growing team of enthusiastic and collaborative professionals with diverse backgrounds. The role of the SFBRT is to drive divisional adoption of and ensure compliance with the Enterprise Business Resiliency Policy, standards, and framework consistent with regulatory requirements.

The Business Resiliency Manager plays an important role to ensure that the Business Resiliency program is developed, executed, and maintained so that the division is appropriately prepared for, and can respond to disruptions to critical business processes and systems. The Business Resiliency Manager will report directly to the Director of SF Business Resiliency.

The ideal candidate is a highly accomplished and motivated professional with excellent organizational, written and oral communication, facilitation, risk management, leadership and relationship management skills. The ability to partner with and influence key stakeholders in an open, collaborative environment is key.

This role will routinely manage multiple time-sensitive business resiliency projects including conducting operational risk assessments and Business Impact Analyses, as well as developing Business Continuity plans, exercise scenarios, test scripts, reporting documentation and training materials. This role has a high level of exposure with potential for significant impact, and provides the opportunity to learn about the roles, business processes, and technology that support Freddie Mac's Single-Family Business.

Your Work Falls into Three Primary Categories:

  • Facilitates operational risk assessments, business impact analysis, business continuity strategy and actionable plan development in accordance with Enterprise program standards
  • Facilitates the assessment of operational, financial and reputational impacts of disruptive scenarios
  • Facilitates divisional crisis management, crisis communications, remediation and post-incident analysis.

Relationship Management:
  • Collaborates with divisional and enterprise teams to establish, maintain and mature program processes and practices to ensure that the program aligns with industry standards and meets regulatory requirements.
  • Effective relationship management to provide guidance and direction to business process-owners to ensure deliverables consistently remain in accordance with program quality expectations
  • Works well in a collaborative team environment and under pressure of deadlines

Planning, Development and Execution:
  • Employs innovative approach to operationalizing policies and standards, authoring business-level procedures, developing requirements for and implementing tools to facilitate compliance, monitoring and reporting (e.g., SharePoint, Excel, PowerPoint, Project, BCM database)
  • Plans, coordinates, and facilitates tabletop and functional business continuity exercises for various scenarios that provide leaders and subject matter experts the opportunity to remediate gaps in plans.
  • Plans, coordinates and executes multiple iterations of disaster recovery testing in coordination with a matrixed team of business and technology subject matter experts. This includes developing testing-related plans, scripts, and reporting targeted to keep staff and executives apprised of actions, progress and issues.
  • Develops and executes training and awareness activities to reinforce compliance and advance program maturity.
  • Strategic analysis of business resiliency program data and presentation for leadership decision criteria
  • Participates in external business continuity management organizations and keeps abreast of industry best practices and trends.
  • Maintains industry Business Continuity certification
  • Provide 24/7 crisis management on-call support on a rotational basis.


  • Typically has a Bachelors Degree in a related discipline or comparable professional experience
  • 5 to 7 years of experience in business continuity management with direct experience developing business impact analyses, business continuity plans and related testing.
  • In-depth understanding of operational risk and business continuity management principles with strong knowledge of best practices and industry standards.
  • In-depth understanding of Freddie Mac Single-Family division business operations and Information Technology practices.
  • Experience in assessing and managing business resiliency risk and incident management across a broad spectrum of scenarios is preferred.
  • Strong project management/change management experience and strong organization/time management skills with the ability to quickly analyze business processes, identify their inherent interdependencies of people, technology, and upstream/downstream processes, and develop and execute plans to prepare people for thriving in a changing work environment.
  • Strong business/technical writing and oral presentation

Keys to Success in this Role
  • Deliver assigned objectives on time, managing stakeholder expectations along the way
  • Anticipate risks and manage issues; proactively seek and resolve problems
  • Build and maintain a collaborative and productive team culture

Top 3 Personal Competencies to Possess
  • Drive for Execution - Be a self-starter who will own and be accountable for successful delivery of workstream objectives
  • Partnership - Effectively collaborate with and influence colleagues across the enterprise
  • Seek and Embrace Change - Be an effective change agent within Freddie Mac, proactively seeking out ways to improve the way we work

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.