Assistant General Manager

Chevy Chase, MD
Oct 05, 2019
Oct 19, 2019
Full Time
The Assistant General Manager under the direction of the General Manager is responsible for the operational and bookkeeping aspects of a mixed-use property. The position requires exceptional customer service, organization, and written/oral communication skills.


  • Assist General Manager in managing the property in accordance with the goals, policies and procedures of Polinger.
  • Must communicate effectively with General Manager, Residents, Commercial Tenants, Employees, Vendors, etc.
  • Communicates effectively with residents and tenants, resolving issues at the property to extent possible.
  • Ensure timely rent collection. Responsible for preparing legal late notices and report non-payers to L&T attorney if property does not employ a Bookkeeper.
  • Utilize phone, written communication to follow up daily with unpaid residents and tenants if property does not employ a Bookkeeper.
  • Assist General Manager with matters pertaining to commercial spaces, such as TI's and bill-backs and commercial tenant relations regarding tenant accounts, commercial space and insurance.
  • Financial management including managing to a budget.
  • Coach and motivate sales team to meet or exceed occupancy targets for the property.
  • Maintain closing ratio of 40% or better.
  • Assist in the creation and management of marketing and outreach programs.
  • Ensure team manages all leads and completes all follow-up calls per lead.
  • Ensure team delivers superior customer service.
  • Effectively and professionally resolve conflict.
  • Timely follow-up on all resident/commercial tenant issues.
  • Attend resident/commercial tenants event activities.
  • Ensure that service tickets are completed in timely manner.
  • Assist in maintaining the curb appeal and maintenance of the property.
  • Timely submit all required reports.
  • Verify collections are completed in a timely manner.
  • Ensure site inspections are completed and identified issues are addressed.
  • Supervise the organization and maintenance of all lease files.
  • Implement annual rent increases and renewals as directed.
  • Provide in a timely manner the move-in and move-out paperwork.
  • Process prospect application.
  • Prepare weekly report to ownership.
  • Turnover inspection of apartments.
  • Responsible for sending out renewal letters & working with residents to ensure renewals are signed in a timely fashion.
  • Assist in the oversight of work performed by off-site contractors to ensure timely & cost-effective completion of projects.
  • Demonstrate understanding & commitment to equal housing, equal employment, racial/ethnic diversity policies at all times.
  • Provide in a timely manner the move out paperwork to the accounting department.
  • Assist General Manager with any tasks needed.


  • Three (3) Years of Property Management experience.
  • Proficiency and knowledge of Yardi (or other Property Management software), Microsoft Office Suite and Social Media sites including but not limited to Facebook, Twitter, Instagram, etc.
  • Demonstrated knowledge of Fair Housing requirements.
  • Excellent verbal and written communication skills.
  • Prolonged standing, walking, and climbing stairs.
  • Basic knowledge of Yardi a plus.
  • Ability to work weekends.
  • Ability to efficiently handle and coordinate multiple tasks and project assignments
  • Communicate effectively both verbally and in writing.
  • Maintain calm demeanor in emergency situations
  • Integrity/Honesty
  • Organization and planning
  • Ability to excel in a Fast Paced and High Pressure Atmosphere
  • Proactivity/takes initiative
  • Listening Skills
  • Team Building and Supervision/Managerial Skills
  • Leasing
  • Marketing
  • Microsoft Suite Proficiency
  • Yardi Proficiency
  • Internet/Social Media
  • College Degree, a plus
Physical abilities/Working Conditions:
  • Prolonged standing, walking, and climbing stairs.

Thorough Background investigations will be conducted prior to hire. Excellent salary and benefits!

Polinger Company is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

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