Management Specialist

Arlington, Virginia
$55,931.20 - $85,488.00 Annually
Oct 04, 2019
Oct 18, 2019
Full Time
Position Information

Arlington County's Department of Public Safety Communications and Emergency Management (PSCEM) is hiring a Management Specialist for the Emergency Communications Center (ECC). This position provides support to the Arlington ECC by providing data and metric analysis, researching and compiling information, making operational recommendations, and preparing reports.

The Arlington County ECC is responsible for receiving and processing 9-1-1 emergency and non-emergency calls and dispatching police, fire, and/or emergency medical services in Arlington County. The ECC is transitioning to metrics-based management to inform ECC leadership in operational and administrative business operations and better communicate ECC objectives, successes, and challenges to other County agencies, County leadership, and external partners.

To learn more about PSCEM, please click here .

Specific duties include:
  • Creating scheduled and ad-hoc reports, metrics, and visual outputs, to analyze ECC business processes and identifying and researching issues, data, and other information requests;
  • Developing trend analysis and other quantitative work and making recommendations for operational and administrative improvements;
  • Documenting, evaluating, and improving the design of reports and processes to improve quality assurance and ensure efficiency of operations; and
  • Providing administrative support for 9-1-1 recordings to include interfacing with public safety records management systems, DPSCEM wireless device program, and the Virginia Criminal Information Network.
The successful candidate must have the following:
  • Technology-based project management experience; and
  • Strong written and verbal communications with a wide range of audiences within the public safety community and government on issues regarding data and metric analysis and associated operational recommendations;

Selection Criteria

Minimum: Bachelor's degree in Business Information Systems, Data Analysis, or a related field, plus experience in the collection and analysis of data and metrics across multiple levels of systems (e.g. 9-1-1 systems, Computer Aided Dispatch systems, GIS, Records Management systems, etc.) within the public safety environment and providing business related recommendations.

Substitution: Additional years of experience in a directly related field within the public safety environment may be substituted for the education requirement on a year-for-year basis.

Desirable: Preference may be given to candidates who demonstrate experience in one or more of the following areas:
  • Certification in business process management;
  • Certification in project management (Project Management Professional preferred);
  • Certification in a Criminal Justice Information System (CJIS); and/or
  • Collaborating with Emergency Communications Personnel (Police, Fire, Sheriff's, Fire, Emergency Medical Services, and Emergency Management) to ensure operational efficiencies in a jurisdiction at least the size of Arlington County.

Special Requirements

This position will require travel around Arlington County for various meetings. Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or be willing to use alternative means of transportation.

This is a public safety position and the following steps will be required to advance in the process:

Character/Background Investigation: The comprehensive Character/Background Investigation packet is available to applicants on the website of the Department of Public Safety Communications and Emergency Management. The background investigation will be conducted concurrently with the other steps in the hiring process. The Credit History Authorization and Authorization for Release of Personal Information forms are included in the background packet and will need to be signed and notarized. The completed background packet will need to be submitted at the time of the interview . An incomplete packet could be cause for disqualification.

Dependent upon circumstances, the following steps may be required:

Panel Interview:Questions included in the interview are designed to assess knowledge, skills, and abilities critical to the job.

Polygraph Examination: The comprehensive polygraph packet is available to applicants on the website of the Department of Public Safety Communications and Emergency Management. Applicants who advance to this step in the process will be emailed instructions and additional information regarding the polygraph examination. Polygraph examinations are not rescheduled. Applicants who cancel a scheduled polygraph examination or fail to bring a completed polygraph packet to the examination will be disqualified and not advance further in the process. A current Federal government clearance of secret or higher may be substituted for the polygraph examination at the discretion of the hiring authority.

Additional Information

Work hours: 8-hour days during day shift (times to be determined), Monday through Friday with some flexibility and potential for after-hours call-back or call-in. Opportunity for a limited telework schedule may be available.

This position is part of the County's emergency response team, and should anticipate occasional work assignments during planned or unplanned emergencies such as snow or weather events, or major civic events inside the County.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Be sure to support your responses to the supplemental questionnaire on your application. Please check all boxes which describe your background and experience as it relates to the minimum criteria.
  • Bachelor's degree or higher in a related field
  • I am substituting qualifying experience within the public safety environment for the education requirement
  • I have at least one year of project management experience within the public safety environment
  • None of the above


Check all boxes which describe your background and experience as it relates to the desirable criteria:
  • Certification in project management
  • Certification in business process management
  • Certification in a Criminal Justice Information System (CJIS)
  • Collaborating with the full spectrum of public safety personnel (Police, Fire, Sheriff's, Fire, Emergency Medical Services, and Emergency Management) to ensure operational efficiencies in a jurisdiction at least the size of Arlington County
  • None of the above


Please describe a major technology project that included the evaluation of data and metrics that you successfully managed within the public safety community. How did your efforts contribute to its success? If you do not have this experience, please respond with "NA".


Briefly describe your experience in the following:
  • Analyzing public safety data, metrics, and business processes and business functions;
  • Identifying and researching public safety issues, data, and other information;
  • Developing, trend analyses and other quantitative work;
  • Making recommendations for enhancing performance management and improvements in operational and administrative improvements within the public safety environment;
  • Communicating, both verbally and in writing, to a wide range of audiences within public safety and within government.
If you have clearly defined this experience on your application, you may cite the name of the employer(s) with whom this experience was gained. If you do not have this experience, please respond with "NA".

Required Question

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