Associate Vice President, Admissions

Largo, MD
Sep 30, 2019
Oct 29, 2019
Full Time
Associate Vice President, Admissions

Office of Strategic Enrollment Management

Exempt, Regular, Full-Time

University of Maryland Global Campus, formerly UMUC, seeks an Associate Vice President of Admissions (AVP) within the Office of Strategic Enrollment Management. Reporting to the Vice President of Enrollment Management. The AVP is responsible for servicing inquiries and applicants to grow new student enrollment by improving the student experience. This will be accomplished through executing process improvements and training and coaching advisors to engage prospective students and provide stellar service. The AVP will compliantly manage and lead the department to oversee growth in stateside markets and develop strategic partnerships with community colleges and other identified institutions. The AVP will also oversee the Regional Center Operations to strategically schedule hybrid classes to best serve our student needs.

Direct reports to this position include but may not be limited to: Director of Civilian Admissions;

Director of Military/Veteran Admissions; Senior Director of Admissions (Special Projects); and the Director of Regional Center Operations.

Other key responsibilities include:
  • Develops the Admissions team to provide best-in-class service using a consultative approach; ensures conversations are compliant and all leaders are providing coaching and feedback by regularly conducting observations and coaching to improve student interactions
  • Guides and directs leadership practices to foster a positive, inclusive, high-performing environment that is compliant to all regulatory policies for both 100% remote and onsite admissions teams
  • Leads high school and community college program by developing relationships with key leaders, conducting events to promote transfer opportunities to UMGC
  • Develops and executes strategies for enrollment growth and student success at regional site locations
  • Implements and optimizes student success and service processes to drive total student growth by improving all contact points with students from the time of inquiry through the first stage of class
  • Manages performance in a compliant fashion by establishing effective performance metrics and coaching to behaviors that positively affect results
  • Structures the workflow and staffing within budget to provide the highest level of student service
  • Plans and implements change management processes (systems, business process, staff training, and communications) to ensure successful business transformations
  • Consistently collaborates with other departments to increase use and efficiency of technology in fostering new student success and enrollment growth
  • Partners with Advising, the Registrar's Office, Academics, Financial Aid, and Student Accounts to develop shared strategies to exceed new student enrollment objectives and first term student success
  • Other job-related duties as assigned

Required education & experience: An earned Bachelor's degree from a regionally accredited institution of higher learning; at least five (5) years of experience in mid to upper level management working with remote and site-based teams including at least three (3) years in higher education at an Assistant Vice President level or above; online higher education experience is required with a significant, proven record of leading successful, high-performance remote and site-based enrollment teams; significant experience leading large cross-functional teams in a non-matrixed environment; and experience gaining buy-in across all levels of an organization from senior executives to individual contributors.

Preferred education & experience: An earned Master's degree from a regionally accredited institution of higher learning; ability to work in ambiguity, particularly relating to higher education regulations and compliance; proven ability to lead the implementation of complex projects from vision to successful launch; ability to interact and communicate with all levels of an organization, including senior management; ability to propose recommendations in an articulate fashion; ability to adapt to changes in a dynamic work environment; and possess an analytical and results-driven orientation, including ability to establish and improve metrics, processes, and associated performance behaviors.


All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: .
The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.