Technical Support Specialist

Herndon, Virginia
Sep 23, 2019
Oct 28, 2019
Full Time
  • Type:Full Time
  • Salary/Pay Rate:$52,512 - 69,290.78 depending on qualifications
  • Posted Date:06/19/2019


  • Provides systems administration for the various Police Department computer resources including RMS, video and patrol laptop programs
  • Check transaction logs to ensure backups and running efficiently
  • Ensures data integrity for conversion and implementation of new systems as related to the Police Department and link-ups with other systems and locations
  • Configure and test MDT’s for use in patrol vehicles
  • Act as a liaison between the police department and outside vendors to troubleshoot and resolve application issues
  • Work as needed to assist Town personnel and staff with computer and technical issues
  • Provide required system maintenance to include within maintenance windows
  • Provide audit reports to senior police staff for ongoing system improvements and investigations
  • Work with the Sr. Police Network Security Engineer to ensure the Department's network and personnel are in compliance with all applicable laws, rules, regulations, policies and procedures
  • Work with the Town’s IT staff in developing and coordinating with the Network Administrator in maintaining an effective and efficient partnership related to all aspects of software/hardware acquisition and interface, design/development, upgrades and systems maintenance
  • Performs other related duties as required



  • Regular on-call rotation evenings/weekends/holidays is required
  • Position requires the successful completion of an extensive background investigation and Polygraph examination by the Herndon Police Department


  • The ideal candidate will bring experience with some or all the following technologies: MS Office Suite, Office 365, Microsoft Intune, Active Directory User and Computer Management, VM, ESX, NAS and SAN storage
  • Excellent listening, written and verbal communication skills. They will take initiative and responsibility in exceeding customer expectations and manage their time with competing priorities
  • High school diploma or GED required
  • Additionally, the candidate, will gain exposure to other disciplines such as Network Infrastructure, Enterprise Computing, GIS, and Application Development along with opportunities for advancement


  • 8:00 A.M. - 5:00 P.M.


  • Herndon Police Department, 397 Herndon Parkway

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