Our client in Chevy Chase MD is looking for an additional Help Desk Analyst to assist their growing organization! Having just completed a Windows 7 to 10 migration our client is seeing a large increase in help desk tickets pertaining to Windows 10 troubleshooting, and as such needs additional help! Your responsibilities will include: - Answering Tier 2 tickets - Maintaining SLAs - Working well in a team environment - Following up and ensuring issues are resolved For immediate consideration please email your resume to ian.mclennan@rht.com - Windows 10 experience - 1+ year(s) of experience on an enterprise help desk - CompTIA A+ or comparable industry experience For immediate consideration please email your resume to ian.mclennan@rht.com - provided by Dice Analyst, Help Desk, Windows, Windows 7