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Account Manager/Customer Success Manager

Employer
CareerBuilder Employment Screening
Location
Winchester, VA
Closing date
Sep 24, 2019

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Industry
Other
Function
Accountant, Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
Who are we? CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist with Background checksDrug testingEducation and employment verificationsOccupational health testingand MORE! We are proud to be an award-winning leader in the background screening industry! We were the FIRST in the business to receive Number 1 recognition not once, not twice, but THREE times by HRO Today Magazine and the BEST Background Screening Provider! Our success comes from our people. CBES values a culture of growth not only for the business but for its employees. What's the role? Our Account Managers are responsible for maintaining a book of mid-sized clients for CBES. This requires strong partnerships with internal and external stakeholders to ensure client needs are met. The Account Managers also serve as Subject Matter Experts (SME) on at least one CBES product. Our Account Managers serve as long-term points of contact for clients and have mastered the art of client retention. Become a consultant on screening workflow processes from START to FINISH to drive operational efficiencies within our client's organizationsOrchestrate and roll-out strategies to drive maximum use and efficiency via TrainingRegular client partnership callsOptimization sessions with end-usersIntegration setups, etc.Be a student of your client's business; perform account analysis and research to align with client needs and goalsIdentify key stakeholders to develop a two-way partnership; understand how change management and executive sponsorship drive adoption within their organization What can we offer you? COMPREHENSIVE BENEFITS PACKAGE. Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid Holidays, generous 401K match!FUN/ENGAGING WORK ENVIRONMENT. Work in a lively, collaborative open office environment! Spacious Game and Break rooms with great local food options!STRONG LEADERSHIP! Our leadership is committed to developing CBES employees and is always willing to lend a hand.AND MUCH MORE! What do we need from you? We need people who enjoy working in a fast-paced, production-driven environment! People who will work hard and have fun doing it! We need people who work well under pressure like to be challenged and understand how critical it is to get the client experience right! Oh, and we need these things too High School Diploma or GED requiredBachelor's degree in Communications, Business, or similar field preferred1-3 years of experience providing business-to-business Account Management or related experience requiredExperience utilizing Excel and PowerPoint in a business setting requiredExperience in background screening/drug testing and/or Human Capital Management industry experience highly preferredPrevious experience working in a fast-paced environment while remaining organized and responsive to client needs to be requiredPrevious experience with proprietary systems, SalesForce, or Visio preferred PandoLogic. Keywords: Customer Service Account Manager, Location: Winchester, VA - 22603

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