Automotive sales consultant

silver springs
Silver Spring, MD
Sep 21, 2019
Sep 23, 2019
Full Time
Koons of Silver Spring believes our success and continued growth is attributed to our employees. Family-owned and operated for over 50 years, we have continued to grow while holding true to our values of professionalism, honesty, and integrity. At Koons of Silver Spring, you can expect to work on a team of ambitious, sharp, and energetic individuals who specialize in the sales of Ford, Lincoln and Mazda vehicles. Our team is collaborative and encourages success amongst each of our members. SUMMARY If you are an enthusiastic self-starter with a passion for selling and you enjoy working with customers, then we want you to be part of our team as an Experienced Sales Associate. The Sales Associate is extremely knowledgeable about our vehicles and services, the industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features and functions, and financing options for both new and used vehicle inventories. He or she presents new and pre-owned vehicles to customers in an attractive and highly informative fashion that promotes a prompt sale and maintains an ongoing relationship with customers to encourage networking and repeat business. The ideal candidate for this position has a high school diploma or GED, previous sales experience (preferably in the automobile industry), excellent customer service skills, a confident and outgoing personality, a professional appearance, great communication skills, the ability to deliver world class customer service, and a willingness to continuously prospect to sell a minimum quota on an ongoing basis. WHAT WE OFFER: * Competitive pay * $10K Signing bonus available (Performance based for experienced salespeople only) * Monthly / Quarterly incentive packages * Holiday Bonuses * Large inventory * Variety of health insurance options and dental plan * Health/wellness programs * 401(K) * Paid time off * Annual off-site holiday party * Employee lunches RESPONSIBILITIES: * Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies * Conducts vehicle test drives and ensures all speed limits and all other rules of the road are followed * Negotiates sale closure in a clear, concise, and highly ethical fashion * Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements * Maintains accurate sales documentation * Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions * Addresses customer concerns and issues or escalates them as needed * Encourages repeat business by acknowledging the customer's purchase with gratitude * Greets all customers in a warm, sincere, and helpful manner * Guides customers in filling out all appropriate paperwork * Handles customer complaints immediately and according to the dealership's guidelines or escalates complaints when necessary * Maintains high customer satisfaction standards * Attends and monitors the product and sales training courses as required by dealership and/or manufacturer * Attends all staff meetings, trainings, and educational classes as required REQUIREMENTS: * At least 2 years automotive sales experience * Enthusiastic with high energy throughout the sales workday * Strong desire to "assist the customer" * Outgoing with a friendly personality, especially while handling objections * Quality customer service skills * Good sales and/or customer service track record * Possess strong communication skills * Persistent, competitive and have a good work ethic * Focus on the customer's needs to enhance dealership and personal sales * Computer literate and have basic math skills We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.