Property Claims Manager

Brethren Mutual Insurance Company
Hagerstown, MD
Sep 12, 2019
Sep 24, 2019
Full Time
The Property Claims Manager is responsible for supervising the property claims function; performing a variety of duties relating to the property claims function; supervising assigned personnel; and assisting in policy writing decisions as requested.Essential DutiesSupervises the property claims function to ensure that all claims of this type are handled in compliance with the contract while simultaneously controlling costs and cultivating good customer relationsPerforms various duties relating to the property claims function including, but not limited to, the following:Reviews all property assignmentsEstablishes reserve on all property claims and periodically reviews claims and reserves for accuracyAssigns claims to department personnel and/or independent adjusters and supervises their activitiesAssigns attorneys and/or experts where appropriate and supervises their activitiesReviews Property Adjusters' reports, answers questions regarding coverage, provides settlement authorityAnswers and/or solves claim questions/problems for insureds, agents, attorneys, and all adjustersApproves all payments, denials, and independent adjuster billingsResolves problem calls received from agents/insured/other customersDirectly supervises assigned personnel as follows:Assists the Director of Claims in selecting new personnel as appropriateReviews employee performance during probationary period and on a regularly scheduled basis thereafterMakes provisions for the proper orientation and training of new personnel assigned to the departmentOrganizes, schedules, and distributes work among assigned personnelKeeps personnel informed of pertinent policies and procedures affecting the department and/or their jobsCreates an atmosphere in which upward communication from employees is encouragedAdministers established personnel policies and proceduresConducts and documents file reviews/file audits on an ongoing basisAssists in policy writing decisions as requestedParticipates in continuing education programs to maintain a current knowledge of trends and changes in laws, policies, etc.Performs other related duties as assigned or directedBasic QualificationsHigh school diploma and education or experience beyond high schoolMinimum ten (10) years' experience in related claims positionsThorough knowledge of property claimsSufficient supervisory skills to manage a small group of employeesProficient reading, writing, and grammar skillsProficient mathematical skillsProficient interpersonal relations and communication skills

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