At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Tier 1 Help Desk Technician to join our Information Technology team!Under the direct supervision of the Director of IT, you will be a part of the Information Technology team at Van Metre Companies. As Tier 1 Help Desk Technician, you will help assist Van Metre employees with technical issues and help with IT projects.Responsibilities Provide general user support, as well as maintain, analyze, troubleshoot, and repair computer systems, hardware and software systems Documents, upgrades or replaces hardware and software systems Resolves and debugs system problems or issues related to the Van Metre infrastructure, assists in the identification of user training needs, and performs other duties as needed Provides excellent customer service to the supported end users Requirements 1-2 years' experience in a similar role Excellent customer service and communication skills and the desire to provide the highest level of support to end users both in person and remotely Exceptional problem solving skills Experience analyzing problems, and resolving issues related to desktop/laptop computers, and Microsoft Operating systems Experience working with mobile devices both iOS and Android Ability to thrive in a team environment and/or work independently as needed Experience with troubleshooting issues with the Microsoft Office suite of products Desire to learn and expand knowledge and skills Detail oriented Must be able to drive to different locations during the course of the day (Valid Driver's License Required) Must be available to be on call for after hours and weekends on a rotational basis Experience working with a ticketing system Networking experience, including support/configuration of network switches, routers and wireless access points Preferred (but Not Required) Experience/Education Experience with supporting/troubleshooting MacOS Active directory management experience Network printer management experience Cat5e/6 cabling and termination experience Knowledge of Skype for Business/Microsoft Teams phone systems Experience creating Standard Operating Procedures, process documents, and Visio diagrams Experience working with Office 365 Ability to provide one-on-one coaching, as required for end users. SharePoint experience A+ certification or equivalent Network + or equivalent Van Metre has been named one of the Top Workplaces in DC in 2017, 2018, and 2019 by the Washington Post! We have also won the Washington Business Journal's Corporate Philanthropy Award 2 years in a row, received the Silver Award and recognition for being a Breast Feeding Friendly Workplace from Loudoun County's 2017 Annual Healthy Business Awards Council, and were named 2017's Outstanding Corporate Citizen of the Year in the mid-size business category from the Northern Virginia Chamber of Commerce!We offer excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program, which encourages healthy living and physical fitness through our monthly gym membership reimbursement, free Fitbit challenges, and massage offered on site. We encourage employees to make full use of vacation and company paid volunteer time to refresh their bodies and minds.As a developer of complete communities and towns - luxury residential, mixed-use residential/retail, commercial, condominium and apartment communities - we have built more than 16,000 new luxury and custom homes since 1955.Van Metre Mission StatementThe mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, DC area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the Van Metre signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.