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Contact Representative (Office Automation/Physical Evaluation Board Officer (OA/PEBLO)

Employer
USAJobs
Location
Bethesda, Maryland
Closing date
Sep 24, 2019
Duties

Summary

About the Position: This position is located at the Walter Reed National Military Medical Center located in Bethesda, MD in the Department of Patient Administration, Patient Affairs, Physical Evaluation Board Liaison Officer (PEBLO) working with a Medical Evaluation Board (MEB) and Temporary Disability Retirement List (TDRL). The work is performed in an office setting although prolonged periods of walking are required to process patients, obtain records, and deliver reports.
Learn more about this agency

Responsibilities

  • Coordinate with the Physical Evaluation Board Liaison Officer (PEBLO) and arrange for medical information from the medical service treatment record, Medical Evaluation Board (MEB) and Veterans Affairs (VA) providers.
  • Submit written and verbal instructions through each step of the disability evaluation system process.
  • Prepare documentation for service members' medical service treatment records and disability evaluation boards.
  • Perform a variety of technical and organizational support duties: work measurement, forecasting, capacity planning, and scheduling.
  • Compile/develop historical and statistical data. Develop slides, charts, and other documents for briefings.
  • Prepare travel arrangements for patients and their families from distant areas of the geographical region.
  • Serve as advocate for patients in transit and guides patients through the military treatment facility medical appointment process.


Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.
  • This position requires the incumbent to have tuberculosis testing.
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.


Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year specialized experience which includes: advising patients on the medical evaluation process such as explaining medical board findings, medical forms, and medical test preparations; utilizing automated software such as Electronic Medical Evaluation Board (eMEB), Composite Healthcare System (CHCS), Armed Forces Health Longitudinal Technology Application (ALTHA)to prepare documents for patients and medical evaluation boards; scheduling patient's medical appointments with various clinics per physician's request; coordinating with patients, physicians and clinics to avoid scheduling conflicts; and making travel arrangements for patient's scheduled appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

PEBLO Certification: This position requires Incumbent successfully complete the 6I-F4/340-F3 training and certification course within 180 days of their appointment and annually thereafter.

You will be evaluated on the basis of your level of competency in the following areas:
  • Computer Skills
  • Oral Communication
  • Organizational Awareness
  • Technical Competence
  • Writing


Education

This job does not have an education qualification requirement.

Additional information

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • You may claim military spouse preference.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.
  • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
  • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
  • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.


Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist (External).

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:
  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
  • For additional information see: What to include in your resume .
2. Other supporting documents:
  • Cover Letter, optional
  • Most recent Performance Appraisal, if applicable
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

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