Washington, D.C
Sep 21, 2019
Sep 24, 2019
Program Manager
Full Time


The National Mediation Board - Promoting the flow of interstate commerce in the U.S. Airline and Railroad industries through mediation, representation, and arbitration of labor-management disputes. This position is located in the Office of Arbitration Services which will be responsible for assisting the staff in planning and execution of the portion of the agency's funding that is designated for arbitrators' salaries and expenses.
Learn more about this agency


  • Serves as case management specialist for the entering of case information in the case management system.
  • The incumbent assists the staff in planning and execution of the portion of the agency?s funding that is designated for arbitrators? salaries and expenses.
  • Assists in the preparation of program planning analysis to include collection, compilation of information necessary to determine fiscal year projections.
  • Responsible for preparing weekly and monthly reports for the Director of Arbitration Services evaluating case information and related financial information. Responsible for all case information for the NMB?s annual report.
  • Responsible for the daily operation of entering all case information in the case management system for the Office of Arbitration Services.
  • This information includes biographical data on all arbitrators admitted to agency?s roster, and NRAB data submitted.
  • When necessary, observes work operations of the NMB and interacts with staff to insure that all data entered is uniform, accurate and complete.
  • Participates in the planning, implementing and coordination of studies and analysis necessary to establish and maintain agency?s customer service standards, and to enhance productivity and efficiency in achieving the agency?s mission.
  • Responsible for all case management on Public Law Boards and Special Boards of Adjustment and the NRAB from docketing to closure, and assures that cases billed are proper before the tribunal, and all NMB codes are correct.
  • Audits all personal service and travel vouchers submitted by arbitrators for payment in the Office of Arbitration Services prior to forwarding to the Office of Administration for payment.
  • Responsible for investigating any improper filings and presenting recommendations to the Director of Arbitration Services.
  • Makes recommendations with respect to automated systems and software utilized in case management and core financial systems.
  • Provides input into the development of specifications to enhance current systems, solution of problems identified, as well as proposals in connection with new operations.
  • Reviews all forms and requests from arbitrators for work and travel and makes the initial determination as to whether the requests are proper and in compliance with the NMB?s administrative rules and requirements.
  • Individual interacts with the arbitrators to resolve any improper requests. Oral and written skills are required for this duty.
  • Communicates orally and in writing to accomplish daily activities, as well as in relation to specific assignments.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship is required.
  • Suitable for Federal employment, determined by background investigation.
  • Direct Deposit of pay is required.
  • Selective Service registration required for male applicants, unless exempt.


At the GS-9 Grade level , you must meet one of the following qualifications:

A. One year of specialized experience equivalent to at least the GS-07 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes but is not limited to:
  • using an electronic case management system to enter, update, and maintain case data;
  • knowledge of and understanding of records management laws, regulations, rules, policies and procedures to manage a records program;

B. A master's or equivalent graduate degree; or 2 full years of progressively higher-level graduate education leading to such a degree; or LL.B. or J.D., if related; OR

C. A Combination of education and experience as list above.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.


If qualifying based on EDUCATION you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

Telework Suitability:
The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.

Stipulations of Employment:

Selection may require completion of a 1-year probationary period.

Work Schedule:

This position allows for a flexible work schedule.


This is a Bargaining Unit position covered by the American Federation of Government Employees Local 1923.

NMB uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .

This position is being advertised concurrently with vacancy announcement NMB-19-MP-10590948DJ using Merit Promotion procedures. If interested, refer to that announcement to determine if you meet merit promotion requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.

This vacancy announcement may be used to fill similar positions within 90 days.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application:

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

For Category Rating: Once the application process is complete, qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The categories for this announcement are defined as: Best-Qualified, Well-Qualified, and Qualified. Your resume and supporting documentation will then be used to determine if you are qualified for this job. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Customer Service
  • Oral Communication
  • Technical Competency - Data Management
  • Technical Competency - Records Management
  • Written Communication

The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligible within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed.
2. Other supporting documents:
  • College transcript(s), if qualifying based on education or if this position has a basic education requirement
  • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
  • Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  • Cover Letter, optional
If you are a veteran with preference eligibility and you are claiming veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Failure to provide this documentation may result in a non preference determination. For more information on veterans' preference (see ).
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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