Executive Assistant Operations Manager

Richardson LaGrant Group
Baltimore, MD
Sep 20, 2019
Sep 24, 2019
Full Time
Your Job Title: Executive Assitant/Operations ManagerWhere you will work: 108 W Timonium Road, Suite 100, Timonium, MD 21093Who's the Boss: Megan Richardson & Wendy LaGrant, Richardson LaGrant GroupThe Richardson LaGrant Group has been in Real Estate for over 26 combined years and in business for over 30 combined years. Who are we? The group's Mission and Vision is about helping people utilize real estate - both their personal residence as well as property investment - as a means to build wealth, improve their personal balance sheet and prepare for retirement. Also, to create a comfort level amongst new prospective homeowners and investors. Intra-team culture is fast-paced and energetic, but kind, generous, thoughtful and fun.Who are we looking for? The Operations Manager is a person who relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. The Operations Manager is deeply committed to completing tasks with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and can do one thing for a long time without getting distracted. This individual may exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability. An Operations Manager is deeply committed to supporting the lead agent in achieving greater and greater levels of success, as well as to growing his/her own skills and developing into a supportive leader within the team. As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all operational tasks of the lead agent's business continue to be completed to high standards with maximum efficiency. What will you do? These are the standards a well-above-average performer will maintain or exceed: * Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support * Implement marketing initiatives to include property marketing, client event planning and post closing touch marketing; as well as RLG Branding/promotion, online/social marketing * Manage and maintain financial systems, paying the bills, ensuring the collection of commissions, maintaining the budget and generating financial reports.* Oversee all contracts through closing * Create and maintain an operations manual that documents all systems and standards * Coordinate the purchase, installation, and maintenance of all office equipment * Be the first point of contact in handling customer inquiries or complaints via phone or email* Keep the lead agent informed regarding any problems or issues that need to be handled * Responsible for hiring, training, consulting, and holding accountable all additional administrative team members Essential duties and responsibilities * System development, implementation, and management * Information management * Oversight of contracts through closing * Customer/vendor relations Communications/Interactions * Lead Agent - daily * Agent Team - daily * Buyers/Sellers/Vendors - as appropriate Knowledge/Skills * Strong written and verbal communication skills * Exceptional organizational and project management abilities * Bookkeeping skills or willingness to learn* Strong ability to focus * Concerned about doing things the right way * Calm under pressure * Learning-based * Service-based attitude * Proven ability to succeed * High school graduate* Bachelor's degree preferred * Real estate license preferred (or will be sponsored)* 1 - 3 years of service and management experience* 3 - 5 years of administrative experience

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