SUMMARY: The role of the NOC Technician is to monitor the Atlantic Metro production network and managed service customer networks, as well as provide support for customers and internal groups. A NOC Technician is the first contact point for all customers needing to report trouble or interact with Atlantic Metro for technical matters.NOC Engineer Requirements2+ Years Experience in the IT fieldExperience supporting a network of systems.Experience monitoring applications, servers, and routers located in multiple sitesKnowledge of basic networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, SNMP, HTTP and utilities such as ping, traceroute, mtr and telnetExperience working with monitoring tools such as NAGIOS, Cacti, and LogicMonitorExperience contacting network carriers to report circuit outages. (Verizon, Level3, etc.)Basic understanding of modern-day cabling standards and best practices (Cat5e, Cat6, Single-Mode/Multi-Mode Fiber)Familiar with the following hardware platforms and technologies: Dell and HP servers, Cisco, Brocade, and Juniper switches and routers, Windows Server, Linux, VMware, Equallogic, NetApp, BarracudaKnowledge in the use of SNMP and Syslog to monitor Cisco, Brocade, and APC equipment1 or more of the following technical certifications: A+, Network+, MCP, MCSE, CCNA, JNCIA, RHCT, or comparableValid Drivers License and reliable transportationDutiesCandidate will be expected to:Assist customers with hands and eyes support including racking/deracking equipment, performing hardware maintenance and troubleshootingField trouble tickets and other customer outreach to facilitate problem resolution via email, phone and on-site visits by customers to AMC's in area Internet Data Centers.Provide immediate response to critical monitoring alarms or delegated tasksDispatch to AMC field offices to perform maintenance activities and provide assistance.Perform basic data center maintenance and cleanup including: breaking down boxes, taking out refuse, basic organizing, and inventory management.SkillsExcellent Communication Skills a MUST!Detail-orientedCommitment to problem resolutionComfortable working under pressure and able to complete time-sensitive tasks quickly and efficientlyExperience communicating time-sensitive information directly to CustomersExperience working with ticketing/work order systemsScheduleAfter initial training, the schedule is a two-week rotation comprising of three 12 hour shifts the first week, and four twelve hour shifts the 2nd week. 7 AM to 7 PM.Atlantic Metro is a Managed IT Infrastructure Service Provider delivering innovative IT solutions to businesses nationwide. Our comprehensive solutions include cloud computing, nationwide network connectivity, and secure data centers. Atlantic Metro's suite of customized, affordable, and reliable services enables customers to secure mission-critical data and operations, as well as complement their current IT infrastructure.Reduced time to market and rapid implementation of services maximizes operating efficiency, getting customers up and running quickly. More than 500+ customers, including Fortune 50 enterprises, legal services, financial services, web start-ups, media, retail, and healthcare organizations choose Atlantic Metro for the confidence that comes with customer-focused infrastructure solutions, support systems, and scalability. Atlantic Metro's visionary team strives to foster long-standing relationships and is dedicated to empowering the growth and success of its customers.We're looking for talented people who believe in working hard and having fun. Our ideal candidates are curious and passionate about finding creative solutions to complex problems.