Cyber Customer Response Analyst

McLean, VA
Sep 18, 2019
Sep 21, 2019
Full Time
Cyber Customer Response Analyst
Key Role:

Investigate potential phishing e-mails, remediate data-mishandling, and assist with digital forensic investigations. Monitor shared mailbox and ticket queues and communicate ownership and next steps within the team. Follow outlined processes for determining threat types and responding appropriately to c us tomers. Monitor internal social media for questions and reports pertaining to Cybersecurity. Interface and communicate effectively with other support organizations within the firm. Leverage expertise in analytical work, close attention to detail, critical thinking and logic, and solution orientation.

Basic Qualifications:

-2+ years of experience with responding to c us tomer inquiries regarding Cybersecurity threats and best practices

-Experience with monitoring shared mailbox and ticket queues, including communicating ownership and next steps within the team

-Knowledge of Cybersecurity best practices

-Knowledge of networking concepts, analysis tools, and operating systems, sof tware, and security controls

-BA or BS degree or 4+ years of experience in a technical environment in lieu of a degree

Additional Qualifications:

-Experience with support ticketing systems

-Ability to be original and creative in problem solving

-Ability to be a self-starter, quick learner, adapt quickly, and be detail-oriented

-Ability to think critically and be solution-oriented

-Possession of excellent oral and written communication skills, including communicating with other support organizations

-Possession of excellent analytical skills

-Ability to obtain a security clearance

-BA or BS degree in Cybersecurity, Engineering, CS, Information Security, or Information Systems preferred

-Information Security Certifications, including Network+, Security+, and SANS

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