Duties

Summary

This position is located in the United States Mint, Numismatic and Bullion Directorate, Sales Division, Sales Operations Branch. The Sales Division functions as the primary touch point for the U.S. Mint's numismatic customers, handling overall sales order and fulfillment operations.

Learn more about this agency

Responsibilities

If you do not meet any of the categories listed above, you may wish to apply under announcement 19-MINT-449-P, which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

As a Sales Operations Manager, you will:

• Maintain responsibility for conceiving and developing new initiatives to ensure maximization of profitability, increase in customer satisfaction, growth of customer base, and decrease in total operational costs.
• Monitor vendor performance of various programs and tasks (sales by units, revenue, number of orders, carrier analysis, shipping distribution; and program effectiveness, sales profitability, trends, etc.); analyze results and make adjustments in order to meet established targets.
• Provide technical supervision and guidance for all sales operations services, and special projects. These services directly impact customer satisfaction, shipping options and conditions, delivery timeframes (order and fulfillment cycle times), and the success of all numismatic programs.
• Receive and evaluate periodic reviews performed by staff on the shipping and handling costs charged to customers and determine need for increase/decrease, margin for use as shipping promotions in order to increase sales; and vendor services performed to determine appropriate increase/decrease in resources, scope, and/or budget.

Travel Required

Occasional travel - 6-10 nights per month

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment

• Must be U.S. Citizens or U.S. Nationals
• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. Be sure all experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit.

Qualifications

You must meet the following requirements within 14 days of the closing date of this announcement.

For the GS-14, you must have one year of experience at the GS-13 level or equivalent that is directly related to the position. Specialized experience is defined as Supervising staff in at least one of three key areas:

-Managing multiple retail sales locations OR

-Oversight of vendor provided distribution center services, OR

-Growing a customer base.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-14, you must have been at the GS-13 level for 52 weeks.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.

CONDITIONS OF EMPLOYMENT:
- A one year supervisory or managerial probationary period may be required.
- One year probationary period may be required.
- Public Trust - Background Investigation will be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- Undergo an income tax verification.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Project Management, Technical, Communication, and Research and Analysis . Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must receive a score of 85.0 or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) Current US Mint employees are not required to submit an SF-50.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

In addition, we recommend that you submit copies of the following:
- A list of awards received (if applicable). DO NOT send copies of awards.
- A copy of your most recent completed performance appraisal.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.