Deputy Chief Human Capital Officer - Strategy and Services

Washington, D.C
Sep 19, 2019
Sep 24, 2019
Executive, Chief
Full Time


The Deputy Chief Human Capital Officer (DCHCO) for Strategy and Services serves as a key ICE representative to DHS regarding human resources matters. The incumbent is responsible for managing and directing the day-to-day operations of a number of the Office of Human Capital's (OHC's) programs and representing the Chief Human Capital Officer (CHCO). The DCHCO for Strategy and Services oversees a large, physically dispersed, multi-disciplined workforce.
Learn more about this agency


The DCHCO for Strategy and Service is responsible for the following programs:
  • Employee and Labor Relations (ELR) and Performance Management provides guidance and advice to managers throughout ICE with the goal of maintaining employer-employee relationships that support productivity, motivation, and positive employee morale. ELR serves as advisors to management on disciplinary matters for all ICE personnel and assists ICE managers as they go through the disciplinary process to resolve issues and to improve the ICE work environment. ELR also provides assistance to employees and supervisors on performance-related matters. In addition, ELR administers the agency's two Collective Bargaining Agreements (CBAs). LR provides high-quality advice and guidance to HQ senior leaders and field office managers during decision making processes and the technical expertise required to defend decisions of those managers in third party proceedings.
  • Medical Affairs provides advice and counseling to employees and supervisors concerning the Federal Employees' Compensation Act, drug testing, fitness for duty, pre-employment medical concerns, which could result in a case being heard by the Medical Review Board (MRB), and the Workers' Compensation Program (OWCP).
  • Employee Resilience (ERU) collaborates and partners with stakeholders to develop and implement programs focused on employee resilience and overall well-being. Currently the ERU consist of the Work-Life, Employee Assistant, and Peer Support Programs.
  • Executive Services (ESU) provides operational support to ICE for the recruitment and management of senior executives and political appointees. ESU provides the full range of human resources management for career and non-career Senior Executive Services (SES) members, Presidential Appointees, and Schedule C employees. ESU assists the Director, Deputy Director, and the Executive Resources and Performance Review Boards in managing the Department's executive resources and the senior executive and senior level pay-for-performance system.
  • Strategic Initiatives (SIU) is composed of two areas of responsibility. The Workforce planning & Organizational Design team is responsible for organization assessment and design, workforce planning and gap analysis and career path design. The Talent Assessment & Research team's area of responsibility include research, development, implementation, and maintenance of ICE-wide personnel selection systems, job analysis and competency modeling and advisory services related to assessment and selection. Senior I/O Psychologists and HR Specialists work with ICE programs to create a high-performing organization.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

You must be a U.S. Citizen to apply for this position.
You must be able to obtain/maintain a Top Secret/SCI security clearance.

Mobility: Organizational and geographical mobility is essential in developing and managing SES leaders and generally is a key to advancement. Mobility is a condition of employment, so you must be prepared to accept, without objection, reassignment based on the needs of the service, including for operational and/or career development purposes. Therefore, SES members, may be reassigned at the discretion of the appointing authority and may be required to sign a mobility agreement.

Drug Testing: This position has been identified as a Testing Designated Position under the ICE Applicant and Employee Drug Testing Program. Satisfactory completion of a drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.

Selective Service: If you are a male born after December 31, 1959 and selected for this position, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

Immigration Reform and Control Act: The Immigration Reform and Control Act of 1986 seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in the United States. This law requires employees to provide a document or documents that establish identity and employment eligibility.

Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.

Probationary Period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES.



As a basic requirement for entry into the Senior Executive Service (SES), you must have progressively responsible executive leadership and supervisory experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience supervising a large number of employees through subordinate supervisors and have experience hiring, developing, and evaluating employees.

As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
  • Directing the work of an organizational unit;
  • Ensuring the success of one or more specific major programs or projects;
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
  • Supervising the work of employees, developing policy and other executive functions.
If your experience does not include these basic qualifications, you will not be determined qualified for this position.


The Fundamental Competencies within the following five ECQs are also a part of the selection criteria for SES positions. The ECQs were developed to assess executive experience and potential and do not evaluate technical expertise. ECQs measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions.

ECQ 1 -LEADING CHANGE: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2 -LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 -RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 -BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ 5 -BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Additional information on the Executive Core Qualifications is available at:

Current and former SES members and graduates of approved Candidate Development Programs do not need to submit ECQ narratives but you must clearly state your status in your resume. However, ALL CANDIDATES must submit narrative responses for the Technical Qualifications listed below.

  • Has executive-level experience providing advice and counsel regarding an organization's labor-management relationship.
  • Proven ability to successfully manage a diverse portfolio of human capital programs, to include programs designed to provide services to an organization's employees, such as Workers' Compensation, Peer Support, Employee Assistance, Work-life programs.
  • NOTE: Applications that do no conform to the specified page limits and font size requirements will be disqualified.

    (4) Political Appointee Employee Verifications: "The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office."


    There are no educational requirements for this position.

    Additional information

    SES positions are NOT subject to Veterans preference. DO NOT submit your DD214.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated based on the information you provide. Verification of performance, suitability, and security information from reference checks will be taken into consideration when making offers of employment.

    The evaluation will consider the quality and extent of your total accomplishments, experience, and education. Your application will be rated by a ranking panel, and highly qualified candidates may undergo an interview and reference checks. The ICE Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by an Office of Personnel Management (OPM) Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB after selection and before appointment can occur.

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required

    Required Documents


    1. Resume - You must submit a resume, not exceeding five (5) pages, with a font no smaller than 12 points.

    Please ensure that your resume includes the following specific information:
    • Vacancy announcement number ICESES/19-10600100
    • Full name, mailing address, and day and evening telephone numbers
    • Educational information, including the name, city, and state of colleges or universities you attended, as well as the type and year of any degree received.
    • Current or former SES or CDP certified status, if applicable.
    Information about your paid and non-paid work experience related to this position including:
    • Job Title (include series and grade if Federal job)
    • Duties and accomplishments
    • Employer's name and address
    • Supervisor's name and phone number
    • Starting and ending dates of employment (month and year)
    • Salary
    • Information about honors, awards, and special accomplishments
    When uploading your resume, select the Supporting Document Type labeled "Resume".

    2. Executive Core Qualifications (ECQs) - Your ECQ narrative must not exceed 10 pages in total with a font no smaller than 12 points. Not required for current or former SES members and CDP certified applicants . This document carries the greatest weight in your selection and is the basis for you final consideration for certification in the Senior Executive Service. As a competitive applicant, you must submit a narrative statement for each ECQ describing work experiences that reflect proven, demonstrated success in meeting these requirements. Your ECQ narratives must describes experiences that are no more than 10 years old .

    The more successful narratives are no more than two pages per ECQ, with one work experience discussed per page. The preferred format for your response is the CCAR Model (Challenge/Context/Action/Result). Your examples should emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives and level of contacts. ECQs measure demonstrated performance, so please note that education or training alone in a particular ECQ is not qualifying experience. References to training and education should be limited to those that specifically supplement your executive work experience.

    Applicants preparing ECQs for the first time should expect to spend approximately 40 hours writing and refining the narrative responses, so you should plan accordingly to meet the application deadline.

    Tips on writing a good ECQ narrative, guidance on the CCAR Model, and sample approved ECQs are available at

    When uploading your ECQs, select the Supporting Document Type labeled "ECQs".

    3. Technical Qualifications (TQs) - Your TQ narrative responses must be no longer than two pages per TQ (This is in addition to the 10 page maximum for the ECQs.) with a font no smaller than 12 points. Required for all applicants .

    Applicants must submit narrative responses to each of the qualification(s) listed in the Technical Qualifications section of this vacancy announcement. You must submit a narrative response for each TQ.

    When uploading your Technical Qualifications, select the Supporting Document Type labeled "Technical Qualifications".

    4. Proof of Non-competitive Eligibility. Current and former SES members and graduates of OPM-approved SES Candidate Development Programs, who wish to be considered as non-competitive eligible, must provide proof of eligibility. Current and former SES should provide a copy of the Standard Form 50, Notification of Personnel Action, reflecting their status as an SES. Individuals who were removed from the SES or did not complete the SES probationary period are not eligible for a non-competitive appointment. CDP graduates must provide a copy of the OPM QRB Criterion B Certification.

    When uploading your SF-50, select the Supporting Document Type labeled "SF-50".

    When uploading your QRB Certification, select the Supporting Document Type labeled "QRB Certification".

    If you exceed the page limit for your resume, ECQs and TQs or fail to address all of the ECQs or TQs your application will be disqualified.

    Do not submit any additional documents. Unsolicited documents will not be considered.

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