Duties

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Responsibilities

Receives and refers clients and telephone calls. Interviews clients to determine how the TRP-FMEAP can serve their needs. Assists in the development of new or modified program objectives and policies. Provides daily orientations in the use of TRP-FMEAP either on an individual basis or in groups. Maintains a current resource library list for programs.

Assists clients in locating specific materials and in check out/turn in of resources. Makes suggestions regarding additions to the library based on interviews with clients. Maintains and tracks library inventory and check-out database. Provides resume writing assistance and reviews for clients. Assists in facilitating Pre-Separation Counseling Briefs, TRP classes and employment-related workshops, briefings, and seminars to include, but not limited to career fairs and special events. Conducts Capstone Review appointments as scheduled. Serves as liaison with the Unit Transition Coordinators (UTC), and appropriate unit representatives for all transition requirements and registration procedures. Schedules Marines and family members for transition and employment readiness workshops and seminars. Contacts participants for attendance confirmation and maintains registration rosters, evaluations and client records annually. Coordinates the use of classrooms for yearly training provided. Submits program workshops and events to MCCS Marketing for advertisement and distribution purposes.

Inputs and retrieves data from automated systems. Provides instructions for computer usage and oversight of clients using automated systems. Maintains client database and prepares statistical reports for Program Manager. Provides limited programming services and advises on computer applications, requirements and limitations. Performs other data automation and generalized support duties. Performs all administrative functions necessary to support TRP and FMEAP. Establishes and maintains office files and client records. Collects, compiles and analyzes information/data and reports findings. Receives and distributes correspondence. Ensures the maintenance of client information inventory and supply areas. Assists in supply requisitions, pick up, distribution and accurate inventory of all program/office materials. Retrieves, sorts and distributes mail. Submits all facilities requests for Building 21. Promotes and publicizes program to include written publications and personal contacts. Tracks job openings with public, private, state and federal organizations. Updates and maintains TRP-FMEAP informational

bulletin boards. Provides support services to TRP-FMEAP staff for workshops, briefings, publicity and marketing.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other duties as assigned.

Travel Required

25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Minimum of three years of experience in, or related to, administration, career and education planning/advising, facilitation, and customer service. Understanding of military lifestyle, and the objectives, components, and interplay of military family support programs.

Must have extensive knowledge of the functional capabilities of different software types in order to adapt, modify or improve services provided to clients. Ability to communicate effectively orally and in writing, to include participation at briefings, professional conferences, and training workshops. Ability to interpret and apply Department of Defense and Navy and Marine Corps Orders, regulations and policy instructions. Requires knowledge of Microsoft Office to include, Word, Outlook, PowerPoint, and Excel. Skill with form development, filing and other miscellaneous office procedures is required.

Must have valid U.S. driver's license in order to drive occasionally in the local area. Travel is required to attend meetings, conference, and training seminars.

Must be able to set up and carry basic classroom equipment. This is a white-collar position where occasional lifting up to 40 lbs may be required.

Education

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.