Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Primary Responsibilities: Answer incoming calls from members inquiring to purchase travel insurance productsComprehend and communicate insurance language, policy details, and exclusionsConvert caller inquiries into SafeTrip salesAnswer up to 80 incoming calls a dayLoading new member or group data into the enrollment database & update the database with changesManage multiple email inboxes and responding to member eligibility or group questions & verify enrollment statusReconcile eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changeControl inventory of member and group transactionsWork frequently with client management team and brokers to complete group enrollmentsWork individually or in a team settingRequired Qualifications: High School Diploma / GED (or higher)2+ years of experience in an office environment3+ years customer service experience or consumer salesProperty & Casualty Producer Insurance and Life & Health Insurance license OR the ability to obtain within 90 days of employmentAvailable to work 40 hours per week within the operating hours of the site (7:00am - 7:00 pm)Available to work in the Columbia, MD office Preferred Qualifications: Associate's Degree (or higher) OR equivalent work experience Soft Skill:Ability to work with complex systems and proceduresPhysical Requirements and Work Environment: Critical thinking, frequent speaking, active listening using a headset, computer skills, handling other objects, long periods of sitting and or standing at desk Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth Group, Optum, healthcare, Word, Excel, PowerPoint, Property and Casualty Producer Insurance, Product Specialist