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Public Communications Coordinator

Employer
Washington Metropolitan Area Transit Authority
Location
MD
Closing date
Sep 23, 2019

Job Details

Minimum Qualifications:

Graduation from an accredited college or university with a Bachelor's degree in Public Relations, Communications, Public Administration, Public Affairs, Journalism or related field. Minimum of six (6) years of experience in a large service delivery organization, preferably transportation or travel. Experience in media relations and day-to-day contact with reporters, bloggers and editors is preferable.

Or an equivalent combination of post high school education and minimum of ten (10) years experience in a large service delivery organization, preferably transportation or travel. Experience in media relations and day-to-day contact with reporters, bloggers and editors is preferable.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary/Duties:

This position is responsible for disseminating public information of the day-to-day operations of the Bus Operations Central Control offices, which is nearly a 24/7 operation. The incumbent is responsible for communications and providing current, accurate information to customers and employees and the media regarding service, delays and/or service disruptions in a timely and consistent manner. This position reports to the Supervisor, Public Communications and liaisons with the Superintendents of the Operations Control Centers of Bus regularly. The incumbent works and writes well under short deadlines and in high pressure, crisis situations. The incumbent has considerable latitude for independent judgment to identify situations requiring public notification and able to perform multiple tasks simultaneously.

Writes and distributes electronic alerts for Metro customers regarding service disruptions.

Updates WMATA's website with service information required during service disruptions and/or reroutes and inclement weather conditions.

Updates WMATA's website with service information required for short and long term bus detours.

Contributes information for news releases pertaining to Metrobus bi-annual and weekend service changes, short and long term detours and service disruptions.

Establishes and maintains effective liaison with both the Rail and Bus Operations Control Center Superintendents and other personnel and other offices to enhance customer advocacy.

Assists in the development and implementation of customer communications plans including printed materials, signage, website information, station, and passenger display announcements, and electronic alerts, for public dissemination.

Maintains a pipeline of upcoming scheduled initiatives (i.e., bus detours, track work shuttles) requiring public notification.

Provides a regular report to supervisor on performance activities and future initiatives.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing:

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
Washington
DC
20001
US

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