Customer Service Rep (Healthcare/Medical)

Chantilly, VA
Sep 04, 2019
Sep 19, 2019
Full Time
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Handling patients, referral sources, and administrative department inquiresCommunicating with insurance companies and/or prior authorization requestsEntering patient information into a customer information systemEnsuring customer satisfaction and assisting them with issues/concerns related to their healthServing as a backup when other employees are out due to illness, vacation, etc.Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customersDeveloping the knowledge of customer needs and trends to improve customer satisfaction and loyaltyBecoming educated in qualifications of multiple insurances to ensure clean order intakeWe are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly. High School Diploma or GED, some college preferredMust be 18 years of age or olderMinimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional settingAbility to convey a positive and professional image to customers and employeesMaintain composure in high pressure situationsCapable of following an issue through to its conclusionHome care/healthcare background a plusLincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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