Req/Job ID: 985772BREmploying Entity: Transform KM LLCEmployment Category: SeasonalJob Function: Customer ServiceStore ID: 03131: FREDERICK, MDProvides "World Class" Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.* Ensures customer care and selling are #1 priority * Processes all layaway transactions in a fast efficient manner * Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink * Possesses knowledge of all areas of the store including specific locations of merchandise * Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review * Adheres to policies in the processing of check and credit card transactions * Strong understanding of all register functions including how to process all transactions and forms of tender * Affixes labels to merchandise or packages to ensure customer satisfaction * Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities * Promotes the use of our credit card, Smart Plans, and add-on sales * Possesses knowledge of the store, services, and locations of merchandise * Ensures that department personnel pick up high-ticketed merchandise immediately * Displays strong skill sets in use of the Remote Maintenance Unit (RMU) * Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages * Makes eye contact, smiles and greets all customers that come within ten feet of associate * Engages in friendly conversation with customers to build customer relationships * Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can * Demonstrates "Take customer to the merchandise" policy * Performs other duties as assigned * Strong reading, writing, oral, and arithmetic skills * Ability to possess a positive, friendly demeanor * Ability to lift and move merchandise, typically a minimum of 20lbs * Repetitive bending, lifting, stretching and reaching skills * Ability to be cross-trained * Demonstrate strong skills set in suggestive selling techniques * Ability to understand and follow oral and written instructions#Stores