Receptionist / Cashier

Bob Bell Ford
Glen Burnie, MD
Sep 06, 2019
Sep 21, 2019
Full Time
Receptionist / Cashier We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. The position requires outbound Customer Satisfaction Survey calls. Excellent opportunity for advancement. If you are looking for an opportunity to work for a fast growing, family owned dealership, Bob Bell Ford Hyundai is for you! At Bob Bell Ford Hyundai, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell Ford Hyundai is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Responsibilities: Answer phones and direct consumer to the proper department and follow up in a timely manner Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution Operate switchboard telephone system Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications: Experience with Microsoft Office suite is a plus Available to work flexible hours on weeknights & weekends Ability to communicate customers' interests needs and requests to management and sales personnel Professional personal appearance

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