Event Specialist

Washington, DC
Sep 07, 2019
Sep 21, 2019
Accountant, IT
Full Time
About JLL -We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL!The Corporate Concierge/Event Specialist's main duty is to provide exemplary customer service to tenants and building management at the client site by serving as an informational resource for the property - arranging events, meetings, services, gifts, reservations, etc. The Corporate Concierge is also responsible for accurate reports detailing client requests and billing of services to client.JOB DUTIESManage budgets of up to $150,000/year to create unique building experiencesNegotiate vendor contracts for events, pop-ups, services, etc. to secure contract details, pricing, and schedulingCreates marketing collateral for building experiencesCurates building experiences including events for up to 8,000 attendees, including managing event executionManaging building amenities including conference space, tenant lounge, outdoor space, fitness facilities, etc.Create and propose Marketing budgets up to $120,000Create content for conference space websitesResponds to in-person, phone and email requests from tenants in a timely manner and assists in providing guidance and information to tenantsPlans and schedules property activations and event schedule on a quarterly basis according to property management's vision and budgetSpecial event and activation planning for meetings or events occurring at the PropertyCommunicates building details to CCS Account Manager in a timely mannerProvides information and directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding areaSecures and coordinates tickets to concerts, sporting events, theater productions and other eventsSells discount or special offer tickets to museums, theme parks, movie theaters and other venuesCoordinates the ordering and delivering of balloon and floral arrangements, in addition to corporate and gift baskets, as requested by tenants and building managementSecures reservations for tenants for various services/events, including restaurants, limousine and car serviceProvides a detailed report of calls made to the concierge service for the prior month, detailing the type of services provided/coordinated through the concierge and the company that made the service requestProvides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the clientWrites, edits and sends a monthly email newsletter to tenants who have opted in to the service regarding events occurring in the building and around the area; actively seeks to grow the email list by soliciting subscribers through marketing initiativesCreates internal Marketing collateral for Concierge activations and events using design programs such as Canva or Mail ChimpProvides timely and accurate To Be Invoiced (TBI) reports to the CCS Finance department to ensure accurate billing of services to clientsStays current on knowledge of local events and cultural attractions. Researches information on these events.Other concierge-related requests, as neededMeets deadlines given by CCS Management and the ClientOther reports, duties, meetings TBD by incumbentSKILLS AND APTITUDESIndependent thinkingDecision makingStrong business accumenSuperior knowledge of the area's cultural, dining, and entertainment venues, and ability to match client desires to the appropriate venueAble to prioritize competing priorities in an ever-changing environment, accommodating and communicating to a broad range of clientele with varied needsAble to think quickly and efficiently when confronted with a client requestMotivated self-starter who is able to work with minimal supervisionCreative problem-solverProactive, approachable and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsAbility to manage competing priorities and meet strict deadlinesExcellent interpersonal and communication skillsTakes initiative and anticipates needs of othersCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, Google Suite, and digital technologyEDUCATION AND EXPERIENCEBachelor's Degree or equivalent work experienceAt least three years' experience in hospitality, marketing, sales or VIP customer servicePrevious concierge experience highly-preferredWhat you can expect from us We're an entrepreneurial, inclusive culture. We succeed together-across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.Apply today!Apply quoting reference REQ74898 at jll.com/careers.#LIJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [Click Here to Email Your Resume]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.