Customer Service Representatives - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need! Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. We currently have excellent assignments for experienced Customer Service Representatives with healthcare industry experience. Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!"Medix cares about its employees to the point where they're treated like family. They provide the necessary tools to help with your job search and provide continuous contact to ensure your placement is going well. You're more than just an employee - you're also a team member, and I couldn't be happier!" ~ Jasmine, Medix Talent Customer Relationship SpecialistJob Responsibilities The Customer Relationship Specialist is responsible for ensuring customer satisfaction through effectively overseeing and coordinating a series of functions related to the full lifecycle of the Tier I and II customer's experience. The Customer Relationship Specialist partners with Sales on activities related to communicating laboratory capabilities to current and potential clients.The Customer Relationship Specialist is the primary interface for our Tier 1 and/or Tier II customers. The Tier I account is a Top 50 Customer and may have multiple production facilities and a corporate office providing oversite via a standardized contract. A Tier II account has a revenue >$40,000 annually. This position will be responsible for a select group of accounts with responsibility for properly setting up and welcoming them, ensuring proper and timely communications are in place, and the timely resolution of issues. It will also act as the liaison between Customers and our Laboratories, Technical Sales Managers/Account Managers and other functions as needed. The CRS will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. Serving the unique needs of each account is critical to overall success in growing the business. The Customer Relationship Specialist my lead a smaller laboratories CR Department.Customer Relationship SpecialistRequirements of the Customer Service Representative include: Bachelor's degree or equivalent work experience in Chemistry, Biology or a related field of study. A general knowledge of testing methods or scientific process (within the appropriate market) obtained from a degree in Food Science, Microbiology, Chemistry, Environmental Science/Chemistry, Pharmaceutical, Life Sciences or direct relevant laboratory experience is preferred to provide support to clients of the company.A minimum of 1 year of related industry experiencePrior customer service experienceIn-depth technical understanding of industry or subject areaExcellent customer service skills, to include strong verbal and written communication skillsExceptional ability to effectively convey technical knowledge, troubleshoot and solve technical as well as personnel problems, to cooperate and be helpful to othersFamiliarity with concepts and terminology commonly used within the industryFamiliarity with regulatory requirements, common practices and trends as they relate to the industryGeneral knowledge of personal computer operations is necessary including spreadsheet, word processing and relational databaseMulti-tasking, prioritization, superior follow up skills and attention to detail are also required for success in this roleDemonstrated ability to effectively plan, organize and lead projectsDesire to work collaboratively with clients and internal staff teams to achieve common goalsCustomer Relationship SpecialistBenefitsAs a job seeker, you face the daunting challenge of finding and landing a position that truly suits your talents and your career ambitions. At Medix, we are passionate about partnering with you to match you with the jobs and companies that are right for you. Our personalized placement services provide flexibility to accommodate your schedule and needs, as we offer contract, contract-to-hire and direct hire opportunities. We will also provide guidance and support during the interview process-if you need anything, from resume tips to information on the company you're interviewing with, your recruiter is only a phone call away. Best of all, our placement services are 100% free to you. As a Medix contractor, you can choose to enroll in our benefits program and enjoy: Supplemental medical coveragePrescription programDental coverageVision coverageTerm life Insurance planCustomer Relationship SpecialistMedix - Anticipating Needs. Exceeding Expectations.Apply now!