Our client is currently seeking a Service Delivery Project ManagerTitle: Service Delivery Project Manager Location: Silver Spring, MD Duration: 18+ Months Contract Description: Job Responsibilities The Lead Specialist has overall responsibility of managing and coordinating Client service install activities on behalf of VPS Affiliate Customers. These responsibilities include the following: Planning - Proactively pulls PONS/Orders for review - Perform daily order follow ups - Spearhead project management for large complex projects when needed Coordination - Coordinate all service installation activities ( site survey, dispatch, equipment, activation, etc. ) with and on behalf of the customer - Monitor order progress and escalate as appropriate to internal teams - Coordinate and host meetings with customers, Sales Account team, and internal groups (eg Service Delivery, Engineering, Account Management Communication - Main point of contact throughout order lifecycle that will serve as the liaison for providing or verifying critical order information. eg provide regular implementation reports on all orders in progress - Clarify provisioning requirement questions with customer - Provide the customer and account teams with frequent updates and status reports (both written and verbal as required). Reporting & Metrics - Generate and distribute customized order status reports (if needed) - Build content for client service reviews (if needed) - Manage the success of key performance metrics: CDD, CDDD, Interval Cross Functional Engagement - Build strong relationships with downstream partners ensuring cohesive cross functional collaboration. Escalation Management - Escalate as required to ensure customer requirements and due dates are met - Proactively Notify Management of any order that may turn into an escalation Process Improvement - Drive awareness of process gaps Qualifications Required Qualifications/Skills: - Client Partner Solutions / Wholesale experience - Familiar with client Wholesale Products: Ethernet, EVPL and Wave, TLS, VZON - Previous experience within a Customer Service environment - Computer/systems experience (including Microsoft Excel and power point) - Project management experience. Education & Experience Bachelor's degree or equivalent work experience. Generally requires minimum of 3 yrs experience in same or related discipline.