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Luxury Leasing Specialist

Employer
Questar Properties
Location
Baltimore, MD
Closing date
Sep 26, 2019
We are seeking a self motivated leasing specialist to join the leasing team of our award-winning luxury apartment community. This position reports to the Leasing Manager. The Leasing Specialist will be responsible for converting traffic to leases, touring and closing prospects, meeting leasing goals, and accurately and rapidly processing applications. The role of Leasing Specialist to achieving the success of the property's occupancy and serves the special function of being the front line and first point of contact with future residents, setting the standard for customer service. SummaryWe are seeking an energetic and experienced person to join the leasing team. This position reports to the Leasing Manager. The Leasing Specialist will be responsible for converting traffic to leases, touring and closing prospects, meeting leasing goals, and accurately and rapidly processing applications. The role of Leasing Specialist to achieving the success of the property's lease-up and serves the special function of being the front line and first point of contact with future residents, setting the standard for customer service. About QuestarQuestar is a premier developer and operator of communities in the Mid-Atlantic region, headquartered in Baltimore, that combine innovative architectural designs, high quality construction and legendary community management. For four generations, Questar Properties has been a privately-held, family-owned and operated company that takes great pride in each of its projects. We have a deep background in building and development with many decades of proven performance behind us. A vertically-integrated company, we're involved in every facet of the community-building process. From the initial site selection down to the quality finishing touches of each residence and building, we consider each and every detail to be paramount. At Questar, our mantra is continual improvement-making each project better than the previous. We are proud of our impressive success rate, our multiple industry awards of excellence, and, ultimately, our ability to create flourishing communities for our residents. Our consistent and reliable business practices have enabled us to garner industry recognition and praise from our residents and partners and achieve growth even during challenging economic times.The Leasing Specialist fields prospect inquiries, tours potential residents and processes applications. The Leasing Specialist should be keenly aware of all prospects' and applicants' needs. With an eye for detail, it is expected that the Leasing Specialist will build rapport with a variety of prospects, close leases at a high rate and achieve the leasing expectations necessary to accomplish the lease-up goals of the property and owner. ESSENTIAL DUTIES AND RESPONSIBILITIES:Greets prospects via phone, email, chat, text message and in-person in order to establish rapport and schedule property tour appointments.Converts tours to applications by utilizing known and successful closing techniques.Qualifies prospects to meet leasing criteria.Records traffic and leasing activity.Verifies applications and notifies applicant of approval or denial.Reviews all applications for completeness and accuracy. Ensures all required approval documents are genuine and meet company standards as well as lease approval requirements.Prepares move-in packages and lease paperwork.Walks through units to ensure they are ready for move-in.Moves in residents by reviewing lease and addenda.Ensures property is in good condition by reporting cleaning and maintenance needs, walking the tour path frequently.Meets personal and property team leasing goals every month.Operates in accordance with Company policies and lease agreements.Understands and practices leasing compliance with Fair Housing requirements and all applicable laws, codes and ordinances.Completes consistent and effective ongoing leasing training with the assistance of the Questar Management team to ensure the highest caliber customer service, and that the training aligns with Company technology and policies.Maintains Company customer service standards, responds clearly and in a timely manner to prospects' and applicants' needs and complaints, and ensures resolution.Assists in execution of the Preferred Employer Outreach program, broker relations and special events geared to leasing.Maintains the property's prospect pipeline, ensuring all active prospects are communicated with based on the Company's policies and procedures, including quality of contact and frequency.Reviews Call Center calls and live chats for quality.Assists in producing weekly competitive market studies.Performs other related duties and assignments as required. Job Type: Full-time

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