Design Service Center Consultant
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. The DESIGN SERVICE CENTER CONSULTANT provides interior design of tile and stone to current and prospective customers to facilitate customer experience and influence sales/purchasing decision. Maintains ALL aspects of the showroom and selling tools to guarantee a positive customer experience. Serves as a key liaison within the design and architectural community working alongside Sales Reps, Arch Reps and Managers in order to drive specifications and sales. Major Functions and Scope: Creates designs and utilizes Auto-CAD Project Management and creates drawings to present interior room/building designs and proposals for customers, designers, and clients. Serves as a professional designer resource for other team members. Researches and monitors industry design trends to sharpen skills and keep current. Provides interior design consultation, tile and stone selection advice, and project development/support ensuring the completion of selection/sales for customers including Architects, Designer, Builders, Remodelers, as well as walk-in customers. Effectively communicates back to our "direct" customers, when appropriate, the selections, to ensure tracking/follow up and closing of all aspects of the sales transactions. Maintains detailed customer records including selections and sales sheets. Takes full ownership of the showroom. Works with Marketing for proper merchandising of showroom, including new product launches and drops. Logs all client visits, and detailed customer preference and selection notes. Hosts showroom tours for architects, designers, builders, and customers. Makes outside sales calls as needed to develop clients and grow business. - Plans and hosts events to drive customer sales. Minimum of 1 per quarter. - Immerses in the Design/Architectural community by attending minimum 8 industry and trade events per year. - Closes sales for own specified projects or passes project to the appropriate team member. Follows up on sales leads with direct customer and influences customers experience to impact buying decision. Presents 3rd party products to customers incorporating in complete room selection. Maintains contact with suppliers to keep current on design and product options. Facilitate with customer. Manage order and inventory of samples. Performs other duties as required. Education and Knowledge: Two to Four year College Degree in Interior Design preferred or equivalent experience Experience: Two or more years of experience in the following: interior design, customer service, sales, ceramic tile and/or stone. Competencies: Occasional Saturday's Required Trained in color and design application. Basic drawing skills. Basic math skills. Must have the ability to think creatively. Ability to read blue prints and plans. Good time management skills in order to meet deadlines. Understanding of art and design history. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k Employee Purchase Discount Tuition Reimbursement Dal-Tile is a proud supporter of our US military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.