Professional Services Engineer

Washington, DC
Sep 08, 2019
Sep 19, 2019
Engineer, IT, QA Engineer
Full Time
Swimlane is looking for a Professional Services Engineer to deliver implementation and deployment services to Swimlane federal government customers.The ideal candidate has a solid background in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures, with a strong understanding of modern cyber security technologies and methodologies, including deploying and integrating such platforms, consulting on best-practices for SOC/IR functions, and developing and implementing automation and orchestration capabilities to streamline operations.Key ResponsibilitiesDeploy and configure the Swimlane platformDevelop and implement new SOC/IR playbooksDevelop new integrations with 3rd party systems leveraging PythonSupport customer success initiatives to drive renewalsAssist in Swimlane architecture design for non-standard deployments (ie, HA, DR, etc)Assist with and contribute to the Swimlane Community to answer customer/prospect questions, create relevant content, and facilitate broader adoption of security automation and orchestration.Position Requirements2 to 5 years of experience in Professional Services at a security vendor, SOC/IR experience, or a combination of the twoWorking knowledge of PythonWorking knowledge of RESTful APIsFamiliarity with Docker and KubernetesHands-on experience with the following types of technologies: SIEM, Next Gen Firewall, Threat Intelligence Platforms, Malware SandboxingTeam player that works well in collaborative situations and start-up environmentsUniversity degree in Computer Science, Information Technology, Engineering, or equivalent work experience.Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and in network diagrams/illustrations.Swimlane is a leader in Security, Orchestration, Automation and Response (SOAR). Our platform empowers organizations to manage, respond to and neutralize cyber threats with the adaptability, efficiency and speed necessary to combat today's rapidly evolving cyber threats. By automating time-intensive, manual processes and operational workflows and delivering powerful, consolidated analytics, real time dashboards and reporting from across your security infrastructure, Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operations.Swimlane was founded to deliver innovative and practical security solutions to organizations struggling with alert fatigue, vendor proliferation and chronic staffing shortages. Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response.We are focused on tangible work products, not micro management, we support our employees in the personal and professional goals. This role will allow you to work on cutting edge technology and have an unprecedented impact on the future of an enterprise solution.