Who We AreFounded in 1971, Pantzer Properties is a fully integrated owner/operator of multifamily assets in highrise, midrise and garden style format along the North East and Mid-Atlantic corridor of the United States. Headquartered in New York City with offices in New Jersey, Philadelphia and Northern Virginia.Pantzer Properties approximately 11,500+ unit portfolio of 38 properties extends from the Greater Boston to Washington DC metro area. Given its longstanding history and depth in the marketplace, Pantzer is one of the largest and most active specialized players in the multifamily space. The Firm has approximately 350 total employees.What We NeedPanco Management is looking for a Help Desk Technician to join our team. Reporting to the Information Technology Manager, the Help Desk Technician is responsible for resolving day to day technical problems at our properties and our corporate offices.OUR EXPECTATIONSServe as first point of contact for users seeking technical assistance via phone, email or in-personPreform different diagnostic techniques based on the problem and determine the best solutionUpgrade hardware as needed at the properties and corporate officesFollow-up with information/solutions to user requestsMaintain detailed logs of all help desk tickets and the corresponding solution/outcomePrepare documentation including procedures and guidelinesIdentify and recommend improvements on procedures and resolutionsInstall and configure network devices, desktops, laptops, cell phones, printers and copiersPrinter management for end user workstationsImage and deploy workstationsWork with IT department on ongoing and additional tasks to continuously improve the company's technology needsAdhere to company and department standard operating proceduresQualificationsBachelor's Degree in Information Systems is preferred1-3 years' experience in a help desk roleExperienced with the following: Windows Server 2008 & 2012, Active Directory, Office 365, Microsoft Windows 7 & 10, Office 2013 and newerExperienced with corporate wireless LAN configuration and setupFamiliarity with desktop deploymentExcellent written and verbal communications skills; comfortable working with technical and non-technical usersStrong customer service skillsAbility to multitask and handle multiple project deadlinesAbility to lift 30 lbsNOT REQUIRED BY FAMILIARITY IN THE FOLLOWING IS A PLUSScripting experience (Powershell, Batch, VB Script)Familiarity with SonicWall and Cisco firewalls, routers, and switchesDisaster Recovery routines and backup/restore proceduresWE OFFER THE FOLLOWING TO OUR FULL TIME EMPLOYEESMedical, Dental, Vision and Prescription CoverageFlexible Spending Accounts4 Weeks Paid Parental Leave4 Weeks Paid Pregnancy LeavePaid Sick LeavePaid Vacation TimeCompany Paid HolidaysEmployer Match 401(k) Plan25% Off Rent DiscountLong Term Disability InsuranceShort Term Disability InsuranceLife and AD&D InsuranceEmployee Assistance ProgramGroup Legal PlanAt Panco Management, we are dedicated to growing and supporting a highly diverse team of professionals. There are many opportunities to develop your individual skill sets, as well as, strengthen your foundational core with Panco Management. We want the right people in the right seats who are interested in growing or just simply being the best, they can be. If you are interested in working with us, we suggest you ask yourself if you are up for a challenge. Are you interested in learning "The Panco Way"? Are you interested in pushing your limits? If so, this opportunity may be for you.