Custodial Worker (Housekeeper)

Employer
USAJobs
Location
Naval Base, Virginia
Posted
Sep 17, 2019
Closes
Sep 24, 2019
Function
Other
Hours
Full Time
Duties

Summary

This position is located at Naval Station Norfolk Navy Gateway Inns and Suites.
Learn more about this agency

Responsibilities

The purpose of this position is to provide adequate and timely housekeeping services to guests. Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Performs daily housekeeping duties as required, which includes, but is not limited to: dusting/polishing furniture; trash removal; vacuuming and/or sweeping floors; cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves, refrigerators, ovens, cook-tops, counters, cupboards); making beds and removing/changing bedding; restocking amenities, bed and bath linens, and other guest room supplies; checking condition of room assets and reporting problems to supervisor or designated representative; and responding to guest requests and communications. Changes bed linen at least weekly, in response to guest requests, and upon checkout. Upon checkout, completes all daily cleaning duties; removes and/or replaces all bed linens, bath linens, and waste basket liners; and ensures room is ready for occupancy by a new guest. Counts and sorts linen removed from individual rooms, along with clean linen issued during assigned shift. Prepares linen in/out report daily and gives it to supervisor, ensuring any missing linen is reported. Completes room status report providing status of all assigned rooms (vacant, ready, checkout, occupied) and turns in report at end of each day. Promptly informs supervisor of missing, malfunctioning or damaged items in rooms and/or common areas so the items can be repaired. Also notifies supervisor of any valuables (e.g. large amounts of cash or jewelry) left out in the open by guests before cleaning the room. Performs deep cleaning as required. Deep cleaning may include defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment, cleaning walls/woodwork, and other such tasks. Performs other related duties as assigned.

Travel Required

Not required

Supervisory status
No

Promotion Potential
05

Requirements

Conditions of Employment

  • You must be at least 18 years of age with a high school diploma or equivalent Unit


Qualifications

Specialized experience must demonstrate the following:
  • Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applcable Safety Data Sheets (SDS).
  • Knowledge of NGIS program standards.
  • Knowledge of how to operate all in-room applicances (e.g. coffee maker, television, clock radio, telephone, etc).
  • Ability to utilize Property Management Systems (PMS) software to update room status using the in-room telephone system.
  • Ability to accurately complete daily room status reports and housekeeping assignment sheets, ability to interpret, execute, and document cleaning actions in accordnace with NGIS Housekeeping Manual and program policy guidance.
  • Ability to apply knowledge of general cleaning procedures to complete housekeping tasks.
  • Ability to safely and properly use common hand and powered tools.
  • Ability to apply sound judgment to schedule and prioritze work assignments in order to honor requests for No Servive/Do-Not Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
  • Abiltiy to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.
  • Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff, and guests.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Education

Additional information

We utilize E-Verify to confirm selectee's eligibility to work in the United States.

Salary is dependent on experience and/or education.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@ nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

USAJobs Resume

Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.

If claiming Veteran's Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.

If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent.

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.

If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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