Duties

Summary

About the Position: This Lead Public Safety Dispatcher position is located at the Directorate of Emergency Services (DES) Police/Provost Marshal Division, located at Fort Myer, VA. It is within easy driving distance of Washington, D.C., national historical sites and parks. You can find historical sites, shopping, schools and churches in the area.
Learn more about this agency

Responsibilities

• Serves as Work Leader for Public Safety Dispatchers.
• Distribute and balance workload among employees, track day-to-day work progress making workload changes as needed.
• Instruct/train employees in specific tasks and techniques based on established policies and procedures.
• Provide police, fire, and emergency medical dispatching services to the public by answering emergency 911 calls.
• Dispatch appropriate emergency personnel and equipment.
• Identify nature of emergency and level of response.
• Maintain accurate status of all emergency response equipment and personnel to assure prompt and accurate response.
• Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using emergency medical dispatch system.
• Receive 911 calls and initiates an immediate, appropriate emergency response and provides caller with life support information.
• Utilize knowledge of fire suppression systems, fire alarm detection equipment and Integrated and Commercial Instruction Detection Alarm Systems to dispatch emergency equipment and personnel.

Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent to obtain and maintain the following certifications within six months of employment: (1) DoD Telecommunicator I and II and (2) DoD HAZMAT Materials Awareness Certification.
• This position requires the employee to obtain and maintain certification within six months of employment for National Crime Information Center (NCIC).
• This position requires the employee to obtain and maintain the following certifications within six months of employment: (1) Emergency Fire Dispatcher, (2) Emergency Police Dispatcher, and (3) Basic Telecommunications.
• This position requires the employee to wear a uniform.
• This position requires the employee to work shift work. This entails working an alternate work schedule, which requires an uncommon tour of duty to include nights, weekends, and holidays.
• This position has been determined to be Mission Essential. Employee is required to work regardless of weather conditions, Terrorist Force Protection Condition (TFPCON), or installation closure.
• This position requires the employee to have and be able to maintain a valid state driver?s license.
• The employee must obtain and maintain the following certifications within six months of employment: (1) American Heart Associations Healthcare Provider for Cardiopulmonary Resuscitation (CPR), and Emergency Medical Dispatch System.
• The position requires the employee to obtain and maintain a Secret clearance.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes answer emergency 911 calls and dispatch appropriate emergency personnel and equipment; perform intervention with distraught emergency callers during high risk situations until appropriate emergency response units arrive on the scene; monitor Closed Circuit Television (CCTV); and assess incoming information in fire, medical and other emergency situations and quickly determine the proper course of action. This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal service (GS-06)

You will be evaluated on the basis of your level of competency in the following areas:

• Decision Making
• Memory
• Organizational Awareness
• Reasoning

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Two year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• You may claim military spouse preference.
• Salary includes applicable locality pay or Local Market Supplement.
• Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
• If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

• Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
• Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
• Qualified. Candidates in this category meet the minimum experience requirements for the announced position.

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Suitability/Fitness

Required Documents

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist (External) .

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume may be submitted in any format and must support the specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
• For additional information see: What to include in your resume .

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• This position requires a job-related license or certification. You MUST submit a copy of your license or certification with your application package or you will be rated ineligible. See: Transcripts and Licenses

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.