IT Operations Engineer

Charlottesville, Virginia
Sep 17, 2019
Sep 22, 2019
Full Time


JOB DESCRIPTION: IT Operations Engineers coordinate the integration, deployment, sustainment, maintenance, and operations of systems and/or services in the host enterprise architecture and NGA. They provide IT support for GEOINT operations and are accountable for the overall success of integration projects, ensuring alignment with Agency priorities and business strategies (e.g., strategic plans, life-cycle managem

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ADDITIONAL INFORMATION: This position resides within the Secure Operations Group (TO), Service Performance Office (TOP), External Support Division (TOPE). TOPE ensures high level NSG operations availability at external sites by providing a focal point for NGA externally assigned customers and NSG partners on IT operational concerns. This position is located at Rivanna Station, Charlottesville, VA. NGA Technical Executives (TXs) are embedded with the NGA Support Team and Service Intelligence Centers and are liaisons for all GEOINT technical items for the COCOMs, Components, and Coalition. This includes Requirements, Engagement, Architecture, Engineering, Project Management, Operations, Training, Communications, Contractor Oversight, Cyber Security, Test, Feasibility, and Process. The Rivanna Station NGA Support Team (NST) Technical Executive (TX) is responsible for Geospatial-Intelligence (GEOINT) Information Technology (IT) Operations and Sustainment at the Charlottesville, VA., mission partner complex for the Army's National Ground Intelligence Center (NGIC) and resident elements of the Defense Intelligence Agency (DIA). The TX assigned to this position is embedded within the supporting NST and performs as a liaison for all GEOINT technical/related issues for the NST and as CIO-T's technical subject matter expert. The functional scope of the position requires the individual to be knowledgeable in the areas of Requirements Development, Customer Engagement, IT Architecture, Engineering, Project Management, Operations and Sustainment, Training, Communications, Contractor Oversight, Cyber Security, Test, Feasibility/Risk, and Process. The TX position requires a working/execution level knowledge of NGA and host site GEOINT requirement and workflow processes that drive upgrades and sustainment of the site's operational GEOINT IT architecture, to include the system components, services, and supporting infrastructure necessary for the NST and host command to perform their national/military GEOINT mission(s). The TX coordinates with all applicable stakeholders to ensure GEOINT technical capabilities are delivered, operate and are available to users to successfully perform their intelligence mission(s). These geospatial services, applications, systems, and capabilities are delivered by a variety of agencies in support of the NGA/DIA Common Operating Environment and DoD Joint Information Environment JIE initiatives. The Rivanna Station NST TX is responsible for maintaining the overall integrity of the command's GEOINT architecture to include the interoperability of service component IT with the overarching National System for Geospatial-Intelligence (NSG).

Travel Required

Occasional travel - Occasional Travel Required

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship is required.
  • Designated or Random Drug Testing required.
  • Security Investigation

As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards.

- U.S. Citizenship Required
- Security Clearance (Top Secret/Sensitive Compartmented Information)
- Polygraph Test Required
- Position Subject to Drug Testing
- Two Year Probationary Period
- Direct Deposit Required

You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs.

Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.

NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS). Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed. The employee's base salary is established within their assigned pay band based on their unique qualifications. A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus. An employee's annual performance evaluation is a key factor in the performance pay process. Employees on term or temporary appointments are not eligible to apply for internal assignment opportunity notices.

This position is a DCIPS position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are an external applicant claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility in our ERecruit application.


MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: 1. Working knowledge of Information Technology and systems in a business environment. 2. Demonstrated experience of working with external partners. Effective communication with others internal and external to an organization or Company/Agency. Foster teamwork in support of overall mission success. 3. Demonstrates effectiveness at analyzing and identifying potential opportunities for improvement and follows through with the implementation of those improvements. 4. Communicating effectively in writing, verbally, or in sign language to peers, teammates, customers, mission partners, and senior leadership. EDUCATION REQUIREMENT: A. Education: Bachelor's degree in Computer Science, Computer Systems Engineering, Engineering, Engineering Management, or a related discipline. -OR- B. Combination of Education and Experience: A minimum of 30 semester (45 quarter) hours of college coursework in any area listed in option A, plus experience in IT operations, system engineering, system testing and evaluation, IT project management, or in a closely-related field that demonstrates the ability to successfully perform the tasks associated with this work. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: Six years of experience in IT operations, system engineering, system testing and evaluation, IT project management, or a closely-related area that demonstrates the ability to successfully perform the tasks associated with this work. LICENSES/CERTIFICATIONS: Must obtain ITIL foundations certification within 12 months. Must obtain Level I DAWIA certification in Information Technology, Program Management, or Engineering within 12 months.

DESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Interpersonal Savvy - ability to build rapport and construct effective relationships across organizational boundaries. 2. Composure - When criticized or blocked, striving to understand and find ways to deal with the situation in a positive manner rather than showing frustration or anger. 3. Decision Quality - Examining a variety of perspectives to develop a well-rounded view of the situation before taking action. 4. Ability to work independently and in coordination with others, manage multiple priorities, demonstrates initiative, and display good judgment. 5. Lead by consensus and influence. Demonstrated ability to multi-task, be proactive and work independently.


Additional information

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants are not required to submit a cover letter. The entire cover letter cannot exceed the specified limits provided in the Cover Letter field (3,000 characters). Pages exceeding this limit will not be considered. THE COVER LETTER IS RECOMMENDED BUT IS NOT REQUIRED FOR EMPLOYMENT CONSIDERATION WITH THE NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY.

APPLICANT EVALUATION PROCESS: Applicants will be evaluated for this job opportunity in three stages: 1) All applicants will be evaluated using the Mandatory Qualification Criteria, 2) Qualified applicants will then be evaluated by an expert or panel of experts using a combination of qualification criteria to determine the best-qualified candidates, 3) Best-qualified applicants may then be further evaluated through an interview process. Military retiree applicants, if selected, may be impacted by the 180-day appointment restrictions of DODI 1402.01. HD personnel will provide additional information if applicable. Applicants are encouraged to carefully review the Assignment Description, Additional Information Provided By the Selecting Official, and the Qualification Requirements; and then construct their resumes to highlight their most relevant and significant experience and education for this job opportunity. This description should include examples that detail the level and complexity of the performed work. Applicants are encouraged to provide any education information referenced in the announcement. If education is listed as a mandatory requirement, only degrees obtained from an institution accredited by an accrediting organization recognized by the Secretary, US Department of Education will be accepted. As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards. In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e., retired under section 8336(d)(1) or 8414(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD Instruction 1400.25, Volume 300, at All candidates will be considered without regard to race, color, religion, sex, national origin, age, marital status, disability, or sexual orientation. NGA provides reasonable accommodations to applicants with disabilities. Applications will only be accepted online. If you need a reasonable accommodation for any part of the application and hiring process, please notify us at The decision on granting reasonable accommodation will be on a case-by-case basis.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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