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DeCA Support Technician- Tier 2

Employer
Sparks Group
Location
Fort Lee, VA
Closing date
Sep 25, 2019

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Industry
Specialty Trades
Function
IT
Hours
Full Time

Job Details

Job Summary/Company:

Are you a team player, who can also work independently and efficiently? We are looking for multiple Support Technicians (Tier 2-4) who will work in a fast-paced 24x7x365 help desk environment while providing technical hardware support and troubleshoot hardware/software related issues over the phone and via email. If you have at least 2 years of public sector help desk experience and want the opportunity to develop your expertise with unknown hardware/software issues, reach out to us and apply today!

Responsibilities:
  • Monitor open cases involving customer inquiries/complaints
  • Gather information from a wide range of sources to troubleshoot unknown solutions
  • Utilize order system to acquire replacement parts for the client
  • Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry senior staff
  • Screen, categorize, and resolve data integrity issues
  • Follow standardized departmental policy and procedures for diagnostic, troubleshooting, and problem solving under the direction of senior staff

Qualifications/Background Profile:
  • Position requires an Active or Interim Secret clearance
  • 2+ years of experience Help desk or related field
  • Understanding of Windows 7, 10, and other Windows Applications
  • Experience with Linux/SQL/Remedy
  • Knowledge of LAN, WAN, IP protocols, VPN connections, and Active Directory
  • Experience with Base Systems such as: QuickBase and Confluence, and ticket systems such as ServiceNow, Remedy, or JIRA
  • Exposure with technologies such as Hadoop, Postman, Swagger tools, JSON Log Reading, and RESTful Services is a plus!

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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