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CRM Communications Coordinator

Employer
Marymount University
Location
Arlington County, Virginia
Salary
67,000-68,000
Closing date
Oct 21, 2019

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Industry
Education
Function
Analyst
Hours
Full Time
Career Level
Experienced (Non-Manager)

Job Details

The position is responsible for the CRM (Customer Relationship Management) needs of the Enrollment Management Division including maintaining and adding new functionality within the CRM system. The CRM Coordinator will build and maintain CRM applications, communication flows, and integrations to support both the Undergraduate and Graduate Admissions operations.

MAJOR DUTIES AND RESPONSIBILITIES
• Responsible for the CRM needs of the Division; designs, strategizes, implements and maintains the best methods of practice as well as assess and determine plans for all future needs.
• Manage technical support for how applications for admission are submitted, imported, acknowledged, completed, reviewed, and integrated into the University’s Student Information System.
• Provides customer support, including training to functional users and troubleshooting of CRM and application issues for external audience.
• Creates complex queries and reports to enable data analysis and data-driven decision making.

OTHER DUTIES AND ASSIGNMENTS
• Build and maintain CRM applications including coordination of the implementation and testing of semi-annual updates.
• Prepares reports and provide faculty and other staff with updates on application statistics such as, acceptances, etc. and participates in assessment analysis.
• Support Director of Enrollment Support with data analysis and system integration projects as needed and support specialists within the Admissions Office.
• Update application website as needed.
• Performs other duties as assigned.

Company

Marymount is a comprehensive, coeducational Catholic university that combines the liberal arts tradition with career preparation.

Located in Arlington, Virginia, Marymount serves nearly 4,000 undergraduate and graduate students. The Main Campus is located on a hillside in residential Arlington, Virginia. Landmarks of Washington, D.C. are visible from many campus locations. Marymount University is an Affirmative Action/Equal Opportunity employer. Marymount is a great place to work! With its attractive benefits package, community atmosphere, and stimulating educational environment, the University offers diverse and challenging opportunities for personal and professional growth. Please view our benefits webpage for more information.

Company info
Website
Location
2807 N. Glebe Road
Arlington
VA
22207
US

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