RESPONSIBILITIES: Kforce has a client in search of a Sales Support Representative II in Fredericksburg, Virginia (VA).Summary:The ideal candidate will drive efficiencies and effectiveness through Salesforce and other tools end-to-end. The candidate needs to be adaptable to operate in multiple systems and energized in helping sales consultants navigate help in processes and tools to be proficient. The candidate will respond to system issues that the sales consultant or manager experiences and is knowledgeable of support resources to be effective at triaging an issue. The candidate will be able to flex between tactical and strategic activities daily and will be expected to be a proactive member of the team, suggesting improvements both in processes and sales conversations to increase unit sales and revenue.Duties: Candidate will liaison with sales marketing to communicate, launch, manage and analyze sales campaigns Can work with Salesforce PM's and engineers to drive needed improvements to Salesforce Observe Salesforce use and identify inefficiencies and work with reps to optimize processes; Document for training purposes Support will include both technical use as well as business process adherence to ensure consultant proficiency of ongoing monthly feature changes; Works closely with front line sales leader and fellow analysts to drive effective use of the system Manage and maintain reporting tools and handle ad-hoc Salesforce reporting requests Support Tier 1 level help with Enterprise Business Solutions and submit Help Desk Tickets or escalation when CRM issues arise REQUIRED SKILLS: Understanding and appreciation for compliance requirements Proven success understanding complex sales workflows and how to attribute sales to proper owner Demonstrated expertise in being able to translate sales data requests into easy to follow Salesforce reports and dashboards Experience using Excel, Salesforce and other tools to cross check lead/opportunity lists Good ear for quality sales conversations as candidate will listen to and score calls Excellent Communication (written and verbal) Technical tools savvy - analytic and statistical skills a plus Empathy for their customer; Speed to resolve issues (understand their challenges and tool environment) Experience in Other tools like Tableau and QlikView a plus Sales experience a plus, but not required Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.