Summary / Description We are currently seeking a motivated, career and customer oriented GIS Technical Support Engineer to join our team in Alexandria, VA, to begin an exciting and challenging career with Unisys Federal Systems. Position Description and Responsibilities: Seeking a motivated individual to provide technical support for GIS professionals in the Department of Homeland Security. Candidate should have a background in agile software application support and a passion for learning new technologies and processes. Position requires that you are proactive, with strong troubleshooting skills and possess a genuine desire to help people. You will be expected to become an expert in our geospatial business domain and develop the capability to identify a wide variety of information technology issues. You will work closely with a supportive and talented team of engineering, training, and user support professionals. Requirements Required Skills and Responsibilities: - Undergraduate Degree and 8 years experience - Ability to communicate technical information, both verbal and written, to a wide range of end-users. - Initiative to follow up on outstanding requests and ensure timely resolution. - Strong customer service skills. Shift work required. Rotating on-call schedule. - Thorough understanding of ESRI's full product suite, Internet Explorer and browser plugins. - Ability to coordinate multiple teams from different departments to diagnose and identify causes of application and system failures. - Ability to facilitate and drive the resolution of system failures on conference calls or directly with the end user. - Troubleshooting skills to identify root cause of user reported problems for a dynamic intranet based web application. - Provide tier 2 support for mission critical GIS software applications, web sites and information technology infrastructure. - Handle help desk escalations through tickets, e-mail, instant messaging and phone. - Work with users on developing workflows for their needs and use cases. Desired Skills: - ArcGIS Enterprise, Portal for ArcGIS (ArcGIS Online), ArcGIS Earth, ArcPro and ArcGIS Desktop. - Coursework in Cartography/GIS software and concepts. - BMC Remedy. - Understanding of web services and system interfaces. - Experience working with technical teams to identify software application changes built into new releases. - Technical documentation experience. - Use of screen sharing technology and teleconferences to work with end-users to resolve problems. - Familiarity with web GIS concepts and creation of associated services from desktop products. About Unisys Do you have what it takes to be mission critical? Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems. Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics. Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world. Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com. Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans. #FED# - provided by Dice Computers General