Job DescriptionISN Corporation is In search of a Tenant Support Manager to support a large government Housing Assistance Payments (HAP) contract in support of HUD's Multifamily Housing Programs.Deliver positive results to the government client by providing the resources and support required to succeed in a secure, production focused environment.Provide direct oversight of planning and production on applicable contract activities.Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.Assist with development of contract deliverable reports and Government performance reviews as needed.Advance solutions to program challenges for the successful completion of projects within contractual requirements.Work collaboratively with all levels of leadership, Operations, Program Support, and the government agency.Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.Manage surge capacity with the workload as needed.Investigating and addressing tenant concerns.Monthly voucher processing.Conducting and/or overseeing Management and Occupancy Reviews (MOR).Reviewing Real Estate Assessment Center (REAC) inspections.Performing HAP Contract support services including renewing HAP contracts, adjusting HAP contract rents, and performing risk assessments on assigned portfolios of properties.Investigating and addressing tenant concerns, and processing monthly vouchers Utilizing the following systems: TRACS Tenant Rental Assistance Certification System. iREMS Integrated Real Estate Management System. EIV Enterprise Income Verification System.Qualifications3 years of experience managing staff working on the administration, review, and oversight of affordable housing subsidy contracts.Proven technical expertise in the area of affordable housing and managing tenant concerns and maintenance issues in an affordable housing environment.Proven technical expertise in staff supervision, development, and training.Experience working for a Performance Based Contract Administrator (PBCA) or as a subcontractor to a PCBA.Knowledge of Section 8 Multi-family Housing requirements and regulations.Successful ability to communicate and collaborate with the Project Manager.Strong computer skills to include Microsoft Office suite.Minimum of three (3) years' experience managing staff working on the administration, review, and oversight of affordable housing subsidy contracts.Good analytical and problem solving skills.Excellent verbal and written communication skills.Additional InformationISN Corporation is an Equal Opportunity EmployerISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.