Information Technology Specialist (Computer Specialist)(CISCO Network Specialist)

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 14, 2019
Closes
Sep 21, 2019
Hours
Full Time
Duties

Summary

Why work for the Federal Bureau of Prisons?

You can have a meaningful career with an agency that truly values a diverse workforce. You will find a diverse workforce employed from entry level jobs to senior management positions. We protect public safety by ensuring federal offenders serve their sentences of imprisonment in facilities that are safe, humane, and provide reentry programming. Employees at correctional facilities perform correctional work regardless of their specific occupation.

Learn more about this agency

Responsibilities

This position is located in the National Network Communications Branch, Information, Policy and Public Affairs Division. The Incumbent coordinates Central Office and field network infrastructure and network communications service. The incumbent reports to the Chief, National Network Communications Branch.

The IT Specialist monitors the BOPNet nationwide routed Cisco WAN and LAN. This WAN and LAN is comprised of Cisco routers, switches and firewalls. Uses network diagnostic tools to maintain an acceptable level of network communications service. Trouble-shoots problems to determine responsibility. Resolves network problems through equipment configuration changes, hardware replacement and operating system upgrades. Notifies responsible vendor or contractor if necessary or corrective action is required.

The Incumbent assists network support staff in handling user trouble calls when a higher level of expertise is needed. Trouble-shoots and repairs or coordinates the trouble-shooting and repair of the Bureau's nationwide Wide Area Network (WAN) and Local Area Network (LAN) equipment related to the network infrastructure. Equipment includes but is not limited to Cisco routers, switches, firewalls, DSU/CSU's, video multi-point control units and ISDN gateways

Travel Required

Occasional travel - Travel may be required for training and/or work related issues.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

  • U.S. Citizenship is Required.
  • See Special Conditions of Employment Section.
  • Selective Service Requirement: Click Here

Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1)this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide proof of eligibility with your application of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: Click Here

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

Qualifications

To be considered for the position, you must meet either the requirements specified in the section titled Education OR the requirements specified in the section titled Experience.

Basic Requirements:

Education:

GS-12 and GS-13:

There is no substitution of education for specialized experience at this grade level.

Undergraduate and Graduate Education: Major study - -Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Experience:

You must have network routing and switching related experience demonstrating each of the four competencies listed below.

GS-12 and GS-13:
  • Attention to detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

GS-12 and GS-13: You must have one year of specialized experience at the next lower GS- grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the network routing and switching field or through the performance of work where the primary concern is network routing and switching. GS-11: Some examples of this qualifying experience are:

GS-12:
  • Experience assisting in the design and implementation of Cisco network infrastructure, routers, switches and firewalls and recommends equipment acquisitions.
  • Experience in reviewing and performing technical assessments of proposed network design and configuration changes.
  • Experience monitoring configurations and log data to ensure compliance with Agency security policies.

GS-13:
  • Experience in voice, video and data communications, up-to-late on the latest equipment, familiarity with all network hardware, operating systems, protocols and software packages used in the network infrastructure.
  • Experience assisting in planning, directing, coordinating and evaluating policy.
  • Experience in coordinating and installing of dedicated telecommunication networks involving the transfer of data among other government agencies. Equipment includes routers, switches, gateways, firewalls, switching devices, network control equipment, multiplexors and concentrators.

AND

Applicants applying for this position MUST also possess the following Selective Factor. In the event you do not possess the Selective Factor, you will be found ineligible for the position.

Selective Factor:

GS-12:
  • Applicants must have been working on the design and implementation of Cisco routers, Cisco switches, Cisco firewalls and Cisco IOS for the past 18 consecutive months. The incumbent must be able to audit firewall configurations to document compliance with security policies. The incumbent must be proficient with the Cisco Command Line Interface (CLI) commands associated with Cisco IOS. The applicant must be able to apply configuration parameters, update configuration parameters that control and monitor network access, and troubleshoot network connectivity and/or access issues.

NOTE: Applicants MUST clearly address this experience in their resume. If your resume DOES NOT demonstrate the Selective Placement Factor, you will be found INELIGIBLE for this position.

GS-13:
  • Applicants must have been working on Cisco hardware and software for the past 24 consecutive months.

NOTE: Applicants MUST clearly address this experience in their resume. If your resume DOES NOT demonstrate the Selective Placement Factor, you will be found INELIGIBLE for this position.

Credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here .

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Additional information

Special Conditions of Employment Section:

The incumbent is subject to geographic relocation to meet the needs of the agency.

Appointment is subject to satisfactory completion of a pre-employment and panel interview, urinalysis, physical, and background investigation. All applicants are subject to, and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.

Additional selections may be made if vacancies occur within the life of the certificate.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Based upon your self-reported responsesto the assessment questions during the application process, your application will be placed into one of three categories: Best Qualified, Highly Qualified, or Qualified. Applications will be reviewed from the top quality category. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are found qualified for this job, your resume and supporting documentation will be compared to the responses you provided on the online assessment questionnaire.

NOTE: Candidates within the top quality category and who are eligible for veterans preference will receive selection priority over non-veteran preference eligibles.

If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your resume. Although veterans preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified.

In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest qualified category as defined by category rating procedures.

What Competencies/Knowledge, Skills and Abilities are Required for this Position?

The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

GS-12 and GS-13:
  • Infrastructure Design.
  • Network Management.
  • Telecommunications.
  • Technical Documentation.
  • Information Systems/Network Security.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

  • Veterans' Preference Documentation: Veterans must demonstrate that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge). Certificate of Release or Discharge from Active Duty (DD-214 indicating type of discharge); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal).
  • If you are currently on active duty, a statement from the appropriate Branch Personnel Office containing the following information: Name, Rank, Branch of Service, Active Duty time, Projected Separation Date and type of anticipated discharge must be provided.
  • If you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you SHOULD submit a completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference", and the other required documentation identified on the reverse side of the SF-15 to support your preference claim. Documentation to support a disability must reflect the overall evaluation or percentage disability rating. Veterans must also demonstrate that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).
  • Resume showing relevant experience (cover letter optional).
  • In order to receive credit for experience contained in an uploaded resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.
  • A college transcript which includes the School Name, Student Name, Degree and Date Awarded (if applicable). (Note: If you are selected for this position, official transcript(s) will be required prior to your first day).
  • SF-50 for proof of prior LEO coverage, if applicable.

Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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